I visited * Deere dealerships on ***** trying to find out the price of a tractor and th...

GetHuman-hawkey's customer service issue with John Deere from October 2018

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The issue in GetHuman-hawkey's own words
buy a tractor ... I visited * Deere dealerships on ***** trying to find out the price of a tractor and the value of my used tractor. I got universal poor service at these dealerships, North Platte, NE, Ogallala, NE and Fort Collins, CO. Every dealership I went in had no sales person in the dealership and the parts people could not provide me a quote. The Nebraska dealerships did not know when a sales person would arrive and didn't seem to care about helping me. The *Rivers dealership in Fort Collins, CO told me a sales person would arrive in a few minutes and ** min. later no one was there. I asked for them to call the sales person which they did and he arrived after about ** more min. I asked for a quote on a ****E tractor with a standard transmission, *WD and loader. I was provided a estimate for a tractor with an upgraded transmission which cost $*,*** more than the std. He said that's what is normally provided. I then asked for an idea on the value of my used tractor which he said I must provide pictures and serial number, etc. I said I was going to sell the tractor myself and did not have all that information with me. He would not provide any more info so I left. I found all the John Deere dealer's customer service universally poor with an attitude that they are doing me a favor just to be available at John Deere's convenience and could really take or leave my business. I haven't seen this poor customer support for someone interested in buying a product and can't imagine what it must be like after purchasing a John Deere product and having to get service, parts, etc. I will take my business elsewhere.
customer support and going out of the way to provide the customer a excellent *st impression and good all around experience trying to meet their needs
Revise entire company approach to customer support. It appears John Deere thinks just putting up a building and selling green tractors is doing the surrounding area a favor
just trying to provide John Deere with another satisfied customer that would promote their brand
I went to * dealerships to get service and after spending * hours on a Saturday and driving about *** miles out of my way I think I have done more than enough
I have an issue with John Deere too
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John Deere

John Deere sales
Customer service issue
Reported by GetHuman-hawkey
Oct 21st, 2018 - a mon ago
I have an issue with John Deere too
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Seen by 5 customers so far
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Oct 21st 2:18pm
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