My John Deere lawn mower caught fire today apparently within * minute after being shut...

GetHuman-huffdenn's customer service issue with John Deere from October 2018

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The issue in GetHuman-huffdenn's own words
My John Deere lawn mower caught fire today apparently within * minute after being shut off. It was approximately * years old with ** hours on the motor. I'm thinking it was a D***-*** or *** series tractor *still looking for the paperwork* The Lafayette fire department believes it was an electrical or fuel line root cause. The tractor is a total loss. I can forward pictures. Is there any specific protocal or next steps to discuss with someone?
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John Deere

Customer service issue
Reported by GetHuman-huffdenn
Oct 18th, 2018 - a mon ago
I have an issue with John Deere too
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Seen by 5 customers so far
Similar issue to 135 others
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GetHuman-huffdenn started working on this issue
Oct 18th 8:50pm
GetHuman-huffdenn shared this issue with others over email
Oct 19th 2:42pm
GetHuman-huffdenn shared this issue with others over email
Oct 19th 2:42pm