Dear ma'am*sir,**I am a retired military officer with four children currently in the mi...

GetHuman-ctraffiv's customer service issue with John Deere from April 2018

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Dear ma'am*sir,**I am a retired military officer with four children currently in the military. I live here in Shreveport, LA with my wife of ** years. We live on a property that has *.* acres of grass out in the country south of town. **I have had an L*** lawn tractor mower for over ** years now and it has served me better than I had ever dreamed it would when I purchased it. However, it is on its last legs and virtually every time I use it, I have to spend hours before, during or after fixing a problem to keep it running. I've been trying to nurse it along to the point where I can afford to purchase a new one but financial difficulties have made me have to keep pushing that date out when I can purchase a new one. **I just returned from the repair facility where they said the deck needs replacing but not before the engine needs a complete rebuild. In the meantime, the rains down here have made it difficult to keep up with the grass and weed growth.**The reason I am writing you is to ask if you have any factory seconds and*or any military discounts available on a lawn tractor that is suitable for cutting grass on *.* acres? I believe the small size of the L*** with the **" deck is what wore it out. I am willing to drive up to your location if you had such a lawn mower available? Right now, I have a non working mower and using a string trimmer is the only temporary solution we have to beating back the grass and weed growth.**The local home depot knows my family well and the focus on God and country the five of us have given all but my wife serving in the army, Air Force and navy. It was this gentleman that urged me to write John Deere because he said of all the mowers HD carries, the John Deere is the most trouble free and reliable given his experience.**Thank you for your assistance and consideration.**With kindest regards,**Skip Trafford**PS If this is not the correct way for me to send this email, could you guide me in the right direction or pass this request on to the appropriate person within your customer relations department?
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John Deere

Customer service issue
Reported by GetHuman-ctraffiv
Apr 28th, 2018 - a yr ago
I have an issue with John Deere too
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GetHuman-ctraffiv started working on this issue
Apr 28th, 2018 9:53pm
GetHuman-ctraffiv confirmed the issue is fixed. Hooray!
Apr 28th, 2018 11:35pm