Your message from ** June*"Dear Aleksei Puris, *Unfortunately we are unable to process...

GetHuman-alexpurs's customer service issue with JoesNewBalanceOutlet.com from June 2018

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The issue in GetHuman-alexpurs's own words
Your message from ** June*"Dear Aleksei Puris, *Unfortunately we are unable to process your Joe's New Balance Outlet order due to the credit card being declined. This could be the result of a mistype during the checkout process. You may wish to place a new order and re-enter the account information. *If you have any questions or would like assistance placing a new order, please contact Customer Care at the number below. We will be happy to assist you in any way we can."**Sorry, but both my orders was payed. I payed second time from different cards after your first letter about unable to process my Joe's New Balance Outlet order (********). But my bank confirmed that order was payed by sms in few minutes after I payed second order. *Could you cancel one of my orders (second if you can) and return money for it? I dont need so many shoes)) But waiting first order because it was payed.

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JoesNewBalanceOutlet.com

Customer service issue
Reported by GetHuman-alexpurs
Jun 18th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 2 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-alexpurs started working on this issue
Jun 18th, 2018 4:22am
GetHuman-alexpurs indicated the issue is not fixed yet.
Jun 21st, 2018 5:33am
GetHuman-alexpurs indicated the issue is not fixed yet.
Jun 21st, 2018 5:34am

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