I ordered * containers of chalk paint. When I opened the box there was a red plastic ba...

GetHuman-onekupka's Complaint issue with Joann.com from July 2020

Help with my Joann.com issue
First: share to improve GetHuman-onekupka's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-onekupka may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-onekupka's own words
I ordered * containers of chalk paint. When I opened the box there was a red plastic bag. For some reason before I opened it I luckily put into kitchen sink. The imperial red paint lid was off and the inner seal broke. Therefore the paint was all over the other containers **!! What a mess. I was able to wash off most of the red but in doing so the labels are hard to read! I am fuming. *To resolve this you can replace the entire order! I will be more than happy to return the damaged product to my local store once I am satisfied with new products . By the way if you look on you FB page you will see photos

GetHuman-onekupka did not yet indicate what Joann.com should do to make this right.

How GetHuman-onekupka fixed the problem

We are waiting for GetHuman-onekupka to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Joann.com's attention and get better help faster. Tap below to get started.
Having Joann.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Joann.com

Complaint issue
Reported by GetHuman-onekupka
Jul 8th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 480 others
0 customers following this

Timeline

GetHuman-onekupka started working on this issue
Jul 8th 8:33pm
GetHuman-onekupka indicated the issue is not fixed yet.
Jul 9th 12:38am