On Monday, May ** I called my local Vestal, NY store, after going online to order...

GetHuman4843924's customer service issue with Joann.com from May 2020

Help with my Joann.com issue
The issue in GetHuman4843924's own words
On Monday, May ** I called my local Vestal, NY store, after going online to order *********. No inventory at my store, showed * yds. in Kingston, NY store. Vestal store called Kingston & was told they would send it to my Vestal store. On May ** I called Vestal to check on the status and was told that they didn't receive the fabric. On May ** the Kingston store showed none in their inventory. Called Vestal and online it indicated they had the * yrs. in stock so I ordered * yds. assuming they had received it from Kingston. Went online to order it, received e mail @ **:** am that they were getting the order ready for pick up. This afternoon received an e mail that they cancelled my order. Called store & was told that they don't have it in the store. Now what? I really want the * yd. of Solarium Outdoor D*cor Fabric **" Faremore Ccaribe.

GetHuman4843924 did not yet indicate what Joann.com should do to make this right.

How GetHuman4843924 fixed the problem
I ordered another fabric. Even though the Vestal online store shows that they have * yards of my original order in stock they said it was out of stock and again cancelled my order request from this morning. I gave up and selected a *nd choice.
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Joann.com

Customer service issue
Reported by GetHuman4843924
May 19th, 2020 - 3 years ago
Fixed
GetHuman4843924 shared how to fix
Seen by 7 customers so far
Similar issue to 385 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4843924 started working on this issue
May 19th, 2020 7:56pm
GetHuman4843924 confirmed the issue is fixed. Hooray!
May 20th, 2020 7:08pm

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