Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-raquelhu may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-raquelhu's own words
There seems to be an issue with your rewards program, your Joann smiles rewards program, I receive emails stating that I have a reward and that it should be on my dashboard but it never is, so I never get to redeem it. This has happened not only with me but several other people that have to spoken to and even your employees who have never gotten their rewards either. Can we please get this issue resolved because I do enjoy shopping at your store and spending the money there it would be nice if I could get a little something back from you guys. The smile is fading.** Thank you*Raquel Hugus
GetHuman-raquelhu did not yet indicate what Joann Fabric and Craft Stores should do to make this right.
I have an issue with Joann Fabric and Craft Stores too
How GetHuman-raquelhu fixed the problem
We are waiting for GetHuman-raquelhu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.