J. Jill Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about J. Jill customer service, archive #1. It includes a selection of 15 issue(s) reported December 4, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been a loyal JJill customer for about 15 years. Over the past couple of years, six of my knit tops have developed small holes. Initially, I returned one of the tops to the store after noticing the issue, but they couldn't find a replacement. I had to pay to have it repaired. Recently, I noticed that four newer tops also had similar holes, prompting me to ask my friends if they had experienced the same problem with their JJill clothing. They confirmed they had and stopped shopping there as a result. It's disappointing because I haven't encountered this issue with any other brands. I hope JJill addresses this quality concern, or I'll have to stop shopping there. Looking forward to your response.
Reported by GetHuman1691465 on вторник, 4 декабря 2018 г., 23:19
I recently purchased a fuchsia linen tunic top from J.Jill. I received the item at my friend's house while she was visiting me for Christmas in The Cayman Islands. After wearing it once and following the washing instructions, I noticed a hole in the center of the front when I ironed it. I'm disappointed and unable to wear it again. I have a photo of the damage but cannot send it through this contact method. I hope you can help me resolve this issue. Thank you for your attention to this matter.
Reported by GetHuman1843742 on четверг, 27 декабря 2018 г., 21:23
On January 20, [redacted], I returned two items to J Jill store number [redacted] in Annapolis, MD. The items were in their original packaging from a purchase I made around November 15, [redacted] at the same store. Despite not having the receipt due to unexpected circumstances, I explained to the manager that I believed I purchased the items there based on my memory of the store's layout. The manager, however, insisted that I was not in their system and that they no longer accepted returns without a receipt. After showing her the purchase on my credit card statement, she offered me a merchandise-only card at the current sale price. Though disappointed by the manager's hostile attitude, I felt compelled to accept the offer. As a longtime customer with a significant account history at J Jill, I was disappointed by the lack of understanding and customer service. I have decided to cease shopping at J Jill following this unpleasant experience. Elizabeth D.
Reported by GetHuman-ekadilla on четверг, 24 января 2019 г., 20:24
I noticed that my first name is consistently spelled incorrectly on my receipts from JJill. Despite multiple attempts to correct it in-store, I continue to receive receipts with the same mistake. When I inquired about the ongoing issue, a store employee advised me to contact customer service since it's an "internal" matter. After reaching out to JJill's customer service, I was redirected back to the store, creating a confusing loop. I prefer not to have to contact JJill again to fix the error, as it only appears on my receipts and not elsewhere. If this continues, I may choose to shop elsewhere.
Reported by GetHuman-lesajens on понедельник, 18 марта 2019 г., 19:13
I was at the Jjill store in Winchester, VA about an hour ago with my 14-year-old daughter in the dressing room trying on clothes when a man walked in. Despite an employee being present, nothing was said to him. As a sufferer of military sexual trauma-related PTSD, this triggered my symptoms severely with my daughter present. The fact that I had to tell the man three times to leave is unacceptable, and it is a safety concern for women in the dressing room. I had to take a clonazepam to calm down, and my husband is understandably upset. I believe corporate needs to be made aware of this incident, as no employee intervened, and I was left to handle the situation myself. - S. Monacelli
Reported by GetHuman2642174 on суббота, 30 марта 2019 г., 18:12
I wanted to share feedback on the recent catalog redesign. The emphasis on white space seems to have compromised readability. The print is small, faint, and sometimes difficult to read on colored backgrounds, leading to important information being omitted. Prior details are missing, potentially due to the focus on white space. Increasing the size, darkness, and completeness of the print would greatly improve the catalog experience. As John's wife Martha, I am conveying our joint dissatisfaction.
Reported by GetHuman3953818 on понедельник, 18 ноября 2019 г., 0:53
As a loyal customer of over 13 years, I am greatly disappointed with the quality of the fabric used in the pure Jill shirts and turtlenecks. It's disheartening that these items develop pinpoint holes in the front after minimal wear, particularly where they come into contact with buttons or buckles. I recently purchased a new turtleneck only to find an excessive amount of tiny holes after just a few weeks. Regrettably, this issue seems to be unique to the JJIll brand as I do not encounter similar problems with other brands. I wish I could provide a photo, but unfortunately, there is no option for that. I am extremely let down by this recurring problem and would appreciate a refund. However, I am unable to locate any black tunic turtlenecks in my size.
Reported by GetHuman4126339 on пятница, 20 декабря 2019 г., 5:40
I have a question regarding a recent purchase at your store. I bought a dress for $99.00, which was not steamed to remove wrinkles before being placed on the rack. When I asked for it to be steamed, I was told to iron it at home. I don't iron my clothes and expected a premium store like J Jill to provide wrinkle-free merchandise. The lack of customer service and dismissive attitude from the manager was disappointing. I feel like my concerns were not taken seriously during this encounter.
Reported by GetHuman-nssross on пятница, 24 июля 2020 г., 15:11
I went to the J. Jill store at Penn Square Mall in OKC today, driving over 30 miles to get there. They only allow one person at a time in the dressing room area, even though the two rows of rooms are 20-30 feet apart. I waited for about 20 minutes, and the person inside was still asking for different sizes, with another person ahead of me yet to try on clothes. I asked an associate why there couldn't be one person on each side of the dressing room area, but was told they have to steam each item after it's tried on before returning it to the rack, which doesn't relate to social distancing. The associate mentioned it's hard to keep up with this process. With just three customers in the store - one in the dressing room and two waiting, I chose to leave. While I support safety measures, this system seemed impractical. Time is valuable, and unfortunately, J. Jill lost a customer today.
Reported by GetHuman-tramel on воскресенье, 30 августа 2020 г., 0:13
I wanted to share my appreciation for the exceptional service provided by the store manager, Kathy, at the Gig Harbor location. Last week, I needed assistance with exchanging tops I had gifted to my pregnant daughter-in-law due to size issues. Despite being unwell with an earache, I contacted the store and spoke with Kathy. She went above and beyond, locating larger sizes from her store and another branch, even offering to ship them to me since I couldn't visit in person. Kathy's kindness truly made my day. I've always been a fan of the quality, designs, and colors of your clothing. The petite tunics work wonderfully as maternity tops for my daughter-in-law, who particularly adores the plaid tunic shirts. Thank you, Kathy and JJill, for the fantastic service and beautiful clothes. Your staff's helpfulness and pleasant demeanor are always appreciated. Wishing you a wonderful day! Best regards, Susanne Whalen
Reported by GetHuman5709566 on воскресенье, 31 января 2021 г., 23:11
Hello, I recently purchased the new Pure Jill pull-on pants and capris online. However, I am disappointed with the new design featuring pockets. Despite being a loyal customer for over 20 years, I am looking to return these items as they are not to my liking. Over the years, the pants have evolved, becoming thinner and wearing out faster, although the original design without pockets remained consistent. I urge JJill to consider reverting to the older style. Could you please assist me in returning these unwanted items and forwarding my feedback to the new CEO, Claire Spofford? I believe maintaining the quality of your clothing, particularly the Pure Jill line, is essential. Thank you for your attention to this matter. Sincerely, Kellie B. (Duxbury, Mass.)
Reported by GetHuman-kbayrams on пятница, 19 февраля 2021 г., 14:22
I had difficulty reaching your [redacted] number for a small credit check issuance. The process took over 10 minutes due to excessive verification questions similar to Comenity. While I understand the need for security, such stringent measures seem excessive for a clothing company. I have also had unsatisfactory experiences with your shipping services, which may reflect negatively on your stock performance. Despite the pleasant and well-trained customer service representatives, these issues have encouraged me to explore alternative wardrobe options.
Reported by GetHuman-dont_bot on четверг, 9 сентября 2021 г., 19:51
I purchased the Luxe Linen-Stretch Straight Leg pants on May 25th in size medium tall, order number [redacted]1-[redacted]. The item number is Z9064HT, and they are in Red Oak size 12T. However, upon receiving them, it was apparent they were not tall as labeled. At 5'9", these pants do not reach my ankles unless worn very low. Due to return postage costs, I kept the pants initially. Now, I wish to return them past the deadline and preferably for free due to incorrect sizing. If not, a full credit of $31.41 would suffice. They are unworn with tags still attached, and I have the receipt. Your prompt assistance is appreciated.
Reported by GetHuman6634266 on четверг, 23 сентября 2021 г., 20:30
I would like to exchange two items that I bought as a birthday gift for my sister. One pair has a pattern she detests, and the other pair has an unflattering fit. Both items have their original tags, and I have the receipt. I bought them in early February for my sister's early April birthday. Unfortunately, my mother had a stroke, was in the hospital for a week, and then had to be moved to a nursing home for more care, which took up much of our time. When my sister finally had the chance to tell me the gifts weren't suitable, it was past the typical exchange period. I'm a loyal J. Jill customer, as is my sister and our friends, so I'm hoping they will understand this unique situation and allow me to swap these pants for something more suitable. Thank you for considering my request.
Reported by GetHuman7436733 on четверг, 12 мая 2022 г., 17:03
I purchased two pairs of essential cotton stretch pants in size 4, but they were too big, so I wanted to exchange them for size 2. As one of the colors had limited stock, I decided to purchase the size 2s instead of returning the size 4s. However, I missed the 30% sale deadline and ended up paying $50 more for the size 2s. I would like to keep the size 2 pants but pay the sale price since my intention was to exchange them originally. I refrained from requesting an exchange due to concerns about stock availability. Can you assist me with adjusting the price accordingly?
Reported by GetHuman8245169 on воскресенье, 19 марта 2023 г., 19:59

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