i bought a greatcall phone and service. I am very disappointed and frankly very very an...

GetHuman1540419's customer service issue with Jitterbug from November 2018

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The issue in GetHuman1540419's own words
i bought a greatcall phone and service. I am very disappointed and frankly very very angry. Your advertising to seniors does not tell the whole story. From the information you provided I was misled. I can answer my phone and I can call out BUT I can not enter any information because that screen is so small and toggles from caps to numbers to lowercase. As a senior my hands can not use this useless input screen.*What can you do for me?*Is there an upgrade to another phone that would solve the problem?*Please contact me...my phone calls are not going through to you because I can't make an 'option choice' on this **** phone.
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Jitterbug

Customer service issue
Reported by GetHuman1540419
Nov 11th, 2018 - 4 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman1540419 started working on this issue
Nov 11th, 2018 4:55pm