My Jio number ********** is showing not registered on network when making calls, data a...

GetHuman-eliseus's customer service issue with Jio from June 2019

Help with my Jio issue
The issue in GetHuman-eliseus's own words
My Jio number ********** is showing not registered on network when making calls, data also not available.**** plan valid till ** aug ****

GetHuman-eliseus did not yet indicate what Jio should do to make this right.

How GetHuman-eliseus fixed the problem
I have a dual SIM phone, with Airtel and JIO sim cards, both service providers inform me to use slot * for their SIM cards. The problem was that my JIO SIM was in slot *, and therefore the SIM was not able to register for VoLTE calls.*I had to insert JIO SIM in slot * only and restart my phone selecting LTE**G**G for data.*only then it got registered on network.*For Airtel SIM there are no such issues, however in slot *, data *G**G is automatically selected.*If it is forced to select LTE**G**G for data, then JIO sim has the same problem again.*It appears, now that I have to buy a phone which has the capability of LTE**G**G for both slots.
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Jio

Customer service issue
Reported by GetHuman-eliseus
Jun 12th, 2019 - 2 years ago
Fixed
GetHuman-eliseus shared how to fix
Seen by 88 customers so far
Similar issue to 7135 others
0 customers following this
Items needed
Name on the account
Address on the account
Phone number on the account
Email address on the account

Timeline

GetHuman-eliseus started working on this issue
Jun 12th, 2019 6:09am
GetHuman-eliseus confirmed the issue is fixed. Hooray!
Jun 15th, 2019 6:41am

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