to solve the below mentioned problem your customer care and jio stores are giving me different advice, therefore I am getting confused that who is wright and who is wrong

GetHuman-bijansah's customer service issue with Jio from January 2019

Help with my Jio issue
The issue in GetHuman-bijansah's own words
I was trying to see the messages but due to some miss conception or miss handling at a time all messages were showing one after one I could not understand after that the above problem started i.e incoming call coming but not able to received ... My name is Radha Bijan Saha. My Jio Phone Number is **********. Due to some miss handling the incoming call is coming * ringing but could not able to receive when it is trying to receive it is showing in screen missed call, please help me I went to Jio store , call at ***, *** but different person giving me different advise, kindly give me a proper advice so that I can able to receive in coming call , your kind cooperation is highly solicited.
I recently recharge me Jio phone other functions are almost OK
Proper advice or any thing .
More than Two years
every thing
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Jio

Jio Mobile from Kolkata, West Bengal
Customer service issue
Reported by GetHuman-bijansah
Jan 8th, 2019 - a mon ago
I have an issue with Jio too
Fixed
Seen by 3 customers so far
Similar issue to 1528 others
0 customers following this
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Timeline
GetHuman-bijansah started working on this issue
Jan 8th 12:28pm
GetHuman-bijansah indicated the issue is not fixed yet.
Jan 8th 12:37pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm
GetHuman-bijansah shared this issue with others over email
Jan 8th 12:44pm