Very very upset! We arrived at *.**, checked in and went to eat. You canceled our...

GetHuman2628764's customer service issue with Jetstar from March 2019

413 similar
0 following
Help with my Jetstar issue
GetHuman2628764's next move: call Jetstar.
The best way to get your problem resolved is to tap the button below to start calling Jetstar. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman2628764's own words
Very very upset! We arrived at *.**, checked in and went to eat. You canceled our *.** Brisbane flight just as we ordered and paid! when we have a wedding ! You told us no flights tonight only ** am tomorrow and it took ** minutes to get our bag back and we have only just made it to the front of the Jetstar ‘help! Not helpful’ desk. Only to be told that we get nothing but a refund for a massive muck around and a I long wait ! Was actually rudely told ‘if you were flying with us still we would have given you a refreshment voucher’ ****. So because we have a wedding and had no option but to pay more so we could still fly tonight with another airline, as our car was already parked and our accommodation (way more than $*** a night) and hire car were already booked and paid and a wedding in the morning e get zip!!!! I’ve never flown Jetstar before, I told my partner not to book with you that I only fly Qantas and you proved me right. He’s furious. Let’s bloody well hope you get us home Sunday night to our * kids! We finally get time away and we’re so excited and you’ve really put a damper on things , Shame on you!
GetHuman2628764 did not yet indicate what Jetstar should do to make this right.
I have an issue with Jetstar too
How GetHuman2628764 fixed the problem
We are waiting for GetHuman2628764 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Jetstar's attention and get better help faster. Tap below to get started.
Having Jetstar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2628764 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2628764
Mar 29th, 2019 - 6 mons ago
I have an issue with Jetstar too
Seen by 3 customers so far
Similar issue to 413 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
GetHuman2628764 started working on this issue
Mar 29th 8:05am
GetHuman2628764 indicated the issue is not fixed yet.
Mar 30th 11:13am