I am based in the UK and trying to book SYD-MCY-SYD for next May. Every time I click pa...

GetHuman1221557's customer service issue with Jetstar from September 2018

Help with my Jetstar issue
The issue in GetHuman1221557's own words
I am based in the UK and trying to book SYD-MCY-SYD for next May. Every time I click pay a message appears saying unknown error occurred. Tried * times yesterday and * times today. Virtual assistant was not helpful. I called Jetstar and they said they would make my booking. However the fare quoted by agent was considerably more expensive. No explanation as to why even though my online attempts included more extras. Can Jetstar just not give me the price that was quoted online
GetHuman1221557 did not yet indicate what Jetstar should do to make this right.
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Jetstar

Customer service issue
Reported by GetHuman1221557
Sep 28th, 2018 - 2 mons ago
I have an issue with Jetstar too
Fixed
Seen by 1 customer so far
Similar issue to 72 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman1221557 started working on this issue
Sep 28th 7:03am
GetHuman1221557 indicated the issue is not fixed yet.
Sep 28th 7:03am