JetBlue Customer Service Issues

I've been attempting to update my reservations on the website to add necessary information for my upcoming flight check-in, but I keep encountering an error. My confirmation code is ZHKWVK. I am seeking to resolve this issue promptly before my flight to ensure a smooth check-in process. It was challenging to reach customer service and I'm concerned about what challenges I may face during my actual check-in process.

Our flight got canceled, which was scheduled for a Saturday morning. We were rebooked for a flight the next day on Sunday night, the last flight available, even though there were earlier options. Additionally, our original 2 aisle seats were changed to a center and window seat, which is problematic for my claustrophobic wife as I specifically booked aisle seats for her comfort. I have tried contacting Jetblue without success and haven't been able to access our booking online since the change occurred in January.

I am requesting JetBlue to refund me $[redacted].84 for personal overnight expenses incurred due to a flight cancellation. My confirmation number is XYSSOR. Originally, my flight from FLL to DCA on 8 April was cancelled. Despite being rebooked twice by JetBlue for the next day, one of which included promises of accommodations that were not fulfilled, I had to secure my own lodging costing $[redacted].61. Traveling with two minor children, one not mine, I could not compromise on the accommodation quality. Attempts to address this with customer service via phone and text chat were unhelpful due to long wait times. Considering the circumstances and my efforts to minimize costs, I urge JetBlue to refund the total expenses as the cancellations and delays, along with the situation of accompanying minors, necessitated this unexpected cost. I am willing to apply my Travel Bank credits to this refund. Regards, Mike K. [redacted]

Please confirm whether the two trips listed below were actually canceled. They still appear as "confirmed" in our JetBlue accounts. On April 9th, our outbound flight was canceled, and after waiting for nearly 3 hours at the Just Ask desk at Boston Logan airport, a JetBlue representative assured us she canceled both trips and issued a refund. However, the trips have not been updated in our JetBlue accounts. We are worried it may seem like we traveled when we did not. Please contact us at [redacted]. Thank you. - Margaret R.

My husband and I were scheduled to fly from Ft. Myers, Florida to Hartford, Connecticut on April 9, but our flight was cancelled without any assistance to reschedule. Eventually, we booked a new flight from Ft. Lauderdale to Hartford for the same day. The person who helped us, Trenton, couldn't transfer our payment from the original flight, so we paid for the new tickets. Due to the change, we had extra expenses for relocating the rental car. The new tickets were pricier and provided less value than the original ones. Our original booking numbers were TTKGSS and YUQVHX, while the new flight had a single booking number for both of us under RDIUQI. Unfortunately, the replacement flight was delayed multiple times, causing inconvenience for us as elderly passengers. We are requesting a refund for the original tickets, reimbursement for the price difference, and compensation for the rental car cost. When you agree, we can provide the necessary documentation. Thank you for your assistance. Paula Fass

My JetBlue confirmation code for the trip was GENJRQ from Boston to Washington DC. Unfortunately, upon reaching the airport on Saturday, I discovered that my flight was canceled, and I could only rebook for Sunday or Monday, which did not suit my plans for a Saturday party. I informed the JetBlue Mosaic representative about canceling the entire trip. While I appreciate the $[redacted] credits for the Boston to DCA leg, I request an additional $[redacted] credit for the canceled DCA to BOS flight. As the trip was booked using TrueBlue points, I would like the points refunded. This incident has shaken my confidence in JetBlue, despite being a loyal customer. I have another trip planned in September and am uncertain whether to stick with JetBlue or consider another airline.

On April 2nd, we flew from Miami to JFK on flight B6202, heading to BNA on B6973 for a wedding. Unfortunately, our flight got canceled without any notification, learned it from the airport board. After waiting in line to rebook, only one of our carry-ons was found, and the other was missing. We were told the next flight to Nashville was days away. It turned out our missing bag was sent to Nashville on a different flight due to an error in the report. It was delivered to our New York hotel on Tuesday. We faced several expenses due to this situation: unreimbursed hotel cancellation, purchasing medication, clothes, a new bag, and extended hotel stay. We also incurred costs for Uber, food, and more. We understand disruptions occur but would appreciate compensation for the inconvenience. Thank you, L. and E. Strauch, [redacted].

My wife, P., and I had roundtrip tickets with JetBlue to Washington D.C. Reagan departing from and returning to PBI. It was the worst trip we've ever experienced. JetBlue canceled our return flight, [redacted], on Sunday (4/3/22) without explanation, claiming we were rebooked on the Monday flight, which didn't materialize. Despite our efforts, we were unable to obtain boarding passes for the Monday flight, even after going to the airport early seeking assistance. After waiting in line for 2.5 hours, we were only able to secure a pass for Tuesday's flight. This forced us to cover expenses for two extra hotel nights, six additional meals, as well as Uber rides to and from Reagan, totaling over $[redacted]. We expect JetBlue to reimburse us for all these unforeseen costs incurred due to the cancellation of Sunday's flight at 8:00 am. We look forward to hearing from JetBlue soon regarding this matter. Best regards, David B. Hunter

Hello, I appreciate your response. The flight details are accurate. However, I am still unable to locate the booking, payment, and confirmation for the 4 pieces of luggage on the current flight confirmation. I kindly request a correction to be made. Thank you, Karl Baran

Hi there, thank you for your response. I have reviewed the flight details, and I am still unable to locate the booking for 4 pieces of luggage that I had paid for. Please make the necessary corrections, as shown in the attached "old" confirmation from 25.09.[redacted]. Kind regards, Karl Baran

I emailed this to Dearjetblue@jetblue .com. Unfortunately, the address is no longer active. I will try reaching out through the website. If you can assist me further, please reach out. Subject: Concern Regarding Flight Cancellation (Confirmation # UNUAF) Dear JetBlue Team, I am writing to address the recent cancellation of flights that severely impacted my travel plans. The canceled flights from PVD to Orlando for Susan Hammond and Laura Conlin, and from Westchester, NY for Kathleen Conlin on 4/3, caused significant disruptions. We lost valuable vacation time, incurred extra costs due to changes in rental car bookings, and spent hours trying to rebook flights. The auto-rebooked flight from PVD to BOS on 4/5 caused additional complications. Despite my efforts to correct the departure location, there was a misunderstanding during the customer service chat. I was promised email confirmations for the changes and compensation discussions, but I never received them (see attached screenshots). According to customer service, the cancellations were due to staffing issues, which raises questions about compensation eligibility. I incurred over $[redacted] in additional rental car fees and lost resort expenses, not to mention the non-refundable resort fees and wasted vacation time. I am seeking flight credits for the affected travelers, reimbursement for the extra car rental costs ($[redacted]), and compensation for the lost resort days (approximately $[redacted]). These losses were a direct result of Jet Blue's staffing problems, and I believe I am entitled to compensation for the financial and emotional distress caused. Sincerely, Susan M Hammond ([redacted])-[redacted] Laura E Conlin Kathleen Conlin

My confirmation number today was DZCECJ. About 45 minutes before the flight, an announcement was made regarding a change in the itinerary. Due to windy conditions, the flight from Burbank to New York would now need to make a stop in Vegas. Since I have ear sensitivity, making two take-offs and landings was challenging for me. The gate representatives informed me I couldn't remove my bag and advised me to contact JetBlue at 1-[redacted]-JetBlue for any refund inquiries. However, the long wait time led me to miss the flight. Consequently, I had to purchase a new ticket for the same time tomorrow. I hope my bag made it to New York. Can you provide assistance in locating my bag for the rescheduled flight tomorrow? Thank you.

I have a confirmation number DZCECJ for today's flight. About 45 minutes before the scheduled departure, an announcement was made at the gate about a change in the itinerary due to windy conditions. The flight from Burbank to New York was rerouted through Vegas, which would involve additional takeoffs and landings that I couldn't handle due to ear issues. When I tried to explain this to the gate agents, they insisted I couldn't remove my bag and suggested I call 1-[redacted]-JetBlue to cancel. However, the call queue time was over [redacted] minutes, forcing me to skip the flight and purchase a new ticket for tomorrow's departure at the same time. Now, I'm hoping my bag is in New York. Can someone assist me with this situation, please?

Hello, I want to share my recent experience flying with Jet Blue today with my family. When I arrived at JFK, the Jet Blue staff were unfortunately unfriendly and unhelpful regarding my carry-on luggage. Initially, they refused to allow me to bring my carry-on onto the plane, even if I was willing to pay for it. They insisted on checking it in as regular luggage, containing my valuable and fragile personal items. This situation was very distressing as I purposely avoided bringing any luggage to enjoy a full day in Orlando without waiting at baggage claim. My wife and kids were equally frustrated. To add to the frustration, I received an email from Jet Blue as I boarded, stating that my carry-ons would be on a different flight arriving four hours later. This unexpected change disrupted our special family vacation, and I now have to return to the airport to retrieve my belongings. I am deeply disappointed by the service received and am contemplating not choosing Jet Blue for future flights due to this experience. It is disheartening, given Jet Blue's reputation for good customer service, to encounter such inadequate assistance.

I had an unfortunate experience during my flight from Cancún to Los Angeles on March 28th on flight B6 [redacted]. Our departure was delayed significantly, and to my dismay, upon arrival in LA, I discovered my bags had been left behind along with crucial medication. After waiting for two days to retrieve my luggage, I found it was damaged. I promptly contacted customer service, filed a claim with report number CBAB[redacted]02 for bag [redacted], and have been awaiting a response for two weeks with no communication received. Upon checking the portal, I saw that my case was closed without any resolution. I find this level of service to be unacceptable and feel the need to escalate the matter to seek a refund for the damaged bag and request travel credits for my next journey. The treatment I have received from this airline has been unsatisfactory and deeply disappointing.

I am very disappointed with JetBlue and their service. Our direct flight #[redacted] was cancelled last Saturday from FLL to DCA, causing a lot of inconvenience. We spent hours on hold and at the airport trying to resolve the issue, but the best solution they offered was very inconvenient, leading to extra expenses and missed plans. This experience not only cost us money but also important personal and business meetings. The stress it caused my family is immeasurable. I believe JetBlue's poor customer service and support make me never want to fly with them again. The situation could have been managed better. This whole ordeal has left a lasting negative impact on us. I would only consider flying JetBlue again if they cover my additional expenses and offer a complimentary trip to Florida for my family to make up for this terrible experience.

My return flight with JetBlue from JFK to BOS was first delayed and then cancelled, causing a major inconvenience. I was unable to secure an alternative flight on any airline, train, or rental car. Consequently, I had to book a hotel and take an Amtrak train the following day. This unexpected change disrupted my plans for my 13-year-old son and created financial and legal troubles, as well as stress for my family. I incurred expenses exceeding $1,[redacted] due to JetBlue's actions. While others received accommodation and meal vouchers, I had to prioritize getting my son to rest and missed out on these benefits. Despite checking in at 1:15 am and catching an early train at 7 am, we only managed about 4.5 hours of sleep. The situation led to my son missing his scheduled Boy Scout trip and my wife missing an event as I was unable to care for our young sons as planned.

I had made a reservation with JetBlue for a flight in mid-March [redacted], but due to the lockdown, it was canceled, and I received a credit. Before the lockdown, JetBlue changed my original reservation from a direct non-stop flight to one with a plane change, despite my preference for a direct flight from Buffalo to Fort Lauderdale. When I rescheduled using the credit for a direct non-stop flight in mid-March this year, JetBlue again changed it to a flight with a plane change in NYC at JFK. Disappointed by the consistent changes, I opted to fly with Southwest both times instead. I believe if a customer's reservation is altered from a direct non-stop to a flight with a plane change, they should be given the option to either cancel for a refund or extend the credit until a direct flight is available. I kindly request JetBlue to consider this, as I have been a loyal customer but now find Southwest more reliable in maintaining my original reservations.

I had a flight scheduled from Jacksonville to JFK on Friday, April 17. Despite the flight being repeatedly delayed and ultimately canceled after a five-hour wait at the airport, I contacted JetBlue to seek a resolution. Unfortunately, my calls involved long hold times, with one call resulting in accidental disconnection after speaking with an agent. I tried again, enduring over three hours on hold without reaching anyone. The major issue was missing my sister's wedding, as I couldn't secure an early standby flight the next day at 5 AM. I was accommodated in a distant hotel with limited dining options, requiring a cab to find suitable meals. I am requesting reimbursement for these cab rides. Eventually, I boarded a flight to Newark, causing further inconvenience. While I received a $[redacted] credit, it falls short of addressing the substantial impact on missing such an important family event. I am hopeful for a compensation resolution that reflects this significant loss. Thank you for your attention.

Hello, I am writing to express my frustration regarding my recent travel experience. After my flight from Chennai to JFK, I was informed that my connecting flight to ROC was canceled. To make it to Buffalo for work, I had to urgently rent a vehicle from Dollar rental, incurring a cost of $[redacted] to drive from JFK to Buffalo on the same day. I have attached the receipt for your reference. In light of the challenges I faced, I kindly request the following: 1. Refund for the canceled flight from JFK to Buffalo due to the connecting flight cancellation. 2. Refund of $[redacted].38 for the rental expenses to drive from JFK to Buffalo, NY on April 3, [redacted]. Thank you for your prompt attention to this matter. Sincerely, Suresh