JetBlue Customer Service Issues

Flight [redacted] from Jet Blue scheduled from Newark to West Palm on 7/8/[redacted] had a series of delays and issues. Initially set to depart at 11:55AM, the flight left at approximately 2:00PM due to a delay. Weather troubles in West Palm prompted circling for almost an hour, leading to a diversion to Sarasota/Bradenton Airport due to fuel constraints and pilot flight time limits following FAA regulations. The situation continued as new pilots arrived from Orlando at 12:35 PM on 7/09, with flight attendants showing up 15 minutes later. The flight eventually departed for West Palm at 1:35AM, arriving at 2:15PM. These complications extended the journey significantly, causing difficulty in finding affordable transportation back home. Finally reaching Boynton Beach at 4PM, the user had to pay $[redacted] for a 17-mile cab ride. The poster expressed frustration with the experience and urged Jet Blue to consider reimbursement, highlighting their loyalty as a customer and disappointment with the service provided.

Hello, I took a flight on 7/6/[redacted] from Ewr to Rdu airport. I am a double amputee with artificial legs. I needed to use the bathroom on the flight, but I was embarrassed when I needed to adjust my legs and didn't have enough room. I asked the steward if I could open a little more space, but I was told no. Around 10, a flight attendant came to help me, but as I was leaving the plane, I fell down with my legs. This was a very emotional and painful situation, so embarrassing to fall in front of everyone. From being delayed due to weather, to being stuck in a bathroom, to falling down, this was my worst nightmare. Handicap accommodation should be as catered to as other customers. If I didn't have a funeral, I wouldn't have left because I felt so down about my situation. In the future, I hope you can cater more to passengers with disabilities.

I was scheduled to depart on a flight today, July 10, [redacted], at 12:55am. Upon arriving at the airport on July 9, [redacted], at 10pm, I was notified at 11pm that the flight was postponed to 4am. However, at 3am, after being told the plane had arrived, we were then informed there were no available pilots. After a two-hour delay to find crew, it was later revealed they needed a 10-hour rest period before the flight to JFK. Subsequently, the departure was rescheduled for 3pm, and despite requesting a cot (unavailable), I attempted to rest on the floor with my own blanket and pillow. Following an email notification from JetBlue of yet another delay to 5pm, I spent 2 hours and 20 minutes on hold with customer service, only to be disconnected when I finally reached a representative.

I have a question about the maximum battery power allowed for check-in luggage. I have traveled with my electric skateboard, which was approximately 220W, to various countries across North America, Europe, and Asia without any issues. However, it recently broke, and I am considering purchasing a new electric skateboard with a power of around [redacted].8W. I usually check in my skateboard when traveling. I'm curious if the limit permits 300W per checked bag because I also transport a portable power station. I use my electric skateboard to deliver food to those in need after cooking, as it helps me save time compared to expensive taxi rides. If there are restrictions, is it possible to obtain special permission, and what would be the maximum allowable watts? Most reliable electric skateboards range from [redacted]–600W, but the lowest power I could find suitable for rough terrain in less developed regions is approximately 237W.

Subject: Unfortunate Experience on JetBlue Flight [redacted] from Las Vegas to BDL Dear JetBlue Customer Service, I am writing to share my disappointing experience aboard flight [redacted] from Las Vegas to BDL on July 9th, [redacted]. Initially, the flight was pleasant, and I even managed to rest peacefully, which is rare for me on flights. However, I was abruptly awoken by a flight attendant who, in my opinion, handled the situation poorly. The attendant seemed to aggressively respond to my mask slipping during sleep. A gentler approach, such as a light tap or verbal wake-up call, would have sufficed as I am always willing to comply. I refrained from addressing this incident during the flight for fear of potential backlash. Moreover, the pre-boarding announcements were unsettlingly strict, and I felt they lacked the usual JetBlue hospitality. I understand the need for rules but the tone and wording were excessive, considering most passengers, like myself, aim to simply travel without incident. Overall, I believe the crew may have been having a tough day, which impacted the usual JetBlue service standards I have come to expect. I trust this feedback will be taken constructively for the betterment of future flights. Sincerely, James D.

Our flight, flight [redacted], was delayed and then ultimately cancelled, resulting in several wasted hours at the airport. The reason given was a lack of captain available for the flight. Despite our pleas to be accommodated on a flight the next day due to a tight schedule, the customer service representatives were unhelpful. They insisted we had to wait until Tuesday or Wednesday, even though we had a connecting flight from California on Tuesday. This lack of concern led to us losing $[redacted] on cancellations of other travel arrangements. The treatment we received was unacceptable. When confronted about their behavior, the staff member justified their yelling by attributing it to their ethnicity rather than addressing the issue at hand. The overall experience with Jet Blue was disappointing, with no efforts made to help us in any way, leaving us frustrated and with no viable solutions presented to us. The encounter with the ticketing representatives only added to the nightmare experience we had encountered.

I need to modify our return flight from July 14th to December 1st, [redacted] due to my father's health issues. We are uncertain when we can leave as he needs our support. Can I make this change on our Blue Extra tickets without extra fees? We are uncertain about our return date due to my father's uncertain health. Your assistance is greatly appreciated. Sally and Raoul Langlois

URGENT - I attempted to book a flight for my Executive last night, Mr. Juan Martin, using his Trueblue number: [redacted], for his family's trip from NYC to PLS on October 7-12. The initial booking failed multiple times with a payment error. Finally, after several attempts, I successfully booked 5 tickets (3 adults + 2 children) with confirmation code GSBTDK. Shortly after, my Executive received an email stating the flight was canceled due to a double booking, which I didn't receive confirmation for. I cannot locate either booking now and fear both were canceled, jeopardizing their October travel. I am concerned that the seats may no longer be available at the same price. I urgently request someone to reach out to me. Thank you, Laura Belgrado - Executive and Personal Assistant to Mr. Juan Martin.

I booked a flight from JFK to MIA on Tuesday, July 6, scheduled for 7:30 PM. The flight was delayed numerous times and eventually canceled at 11:45 PM due to pilot issues. The rebooking process was chaotic, with long lines and minimal assistance from JetBlue staff. After hours of waiting, I managed to secure a new flight for later that day. The subsequent flight was also delayed without any weather-related explanations, further exacerbating the situation. After enduring a distressing and exhausting experience, I am requesting a refund. I have been a loyal JetBlue customer for many years, accumulating over [redacted],[redacted] miles and holding a JetBlue credit card. I hope this incident can be addressed promptly so that I can continue to support the JetBlue brand that I have valued.

I was scheduled to depart on flight [redacted] to Las Vegas on June 10, [redacted], with confirmation number DZESZL. The flight was delayed and did not take off until around 9:40 pm. We were reassigned to Gate #27 at approximately 8:15 pm. Confusingly, at Gate #23 there was a sign for a flight to Ecuador instead of Las Vegas. Passengers were informed about the cancellation of our flight until 10:00 am the following morning. Jet Blue mentioned a refund for delays over three hours, and upon contacting them, I was promised $50 in my travel account. I have been a True Blue Traveler for nearly 16 years due to my family's move to Las Vegas. The flight didn't reach Las Vegas until about 12:16 on June 11, disrupting my plans on my sister's birthday. My Jet Blue travel bank number is [redacted]. I am hopeful for a credit to my account. My name is Shelly Khan.

Hello, I'm Elizabeth Veneskey, a nurse practitioner recognized as a health care hero by JetBlue. Recently, I was awarded a complimentary flight for myself and my husband. I followed the instructions to obtain the flight certificates and submitted my application promptly. However, after receiving an automated acknowledgment saying a booking response would be sent within a week, I am yet to hear back. This raises concerns about the status of my booking. I replied on June 30 but have not received any further communication. Unfortunately, reaching JetBlue for clarification seems challenging. I am eager to ensure that my application was successfully received and that my flight reservation remains valid. Thank you for any assistance you can provide.

Date: July 13, [redacted] Audra H. [redacted] Austin Street, FL2 Forest Hills, NY [redacted]​​​​ True Blue #[redacted]-1,[redacted] Travel Bank #[redacted].00 To Whom It May Concern, I was redirected on 7/6/21 to Richmond International Airport. There were [redacted] passengers on flight B6 [redacted] with confirmation LGMVTC. I do not hold JetBlue responsible for the diversion, but I am disappointed by the lack of truthful communication and handling of the situation. The misinformation from a staff member at Richmond and the absence of a promised shuttle to the Sheraton hotel were frustrating. We were left in the dark about our new flight details and faced challenges due to the lack of clear communication. While I appreciate the $[redacted] credit, the overall experience has left me reluctant to choose JetBlue again. I believe that better crisis management and communication protocols are necessary in such situations. I also want to commend a gentleman who assisted us at the hotel for his exceptional help and kindness during this stressful time. Thank you for your attention to this matter. Sincerely, Audra Henderson

I traveled to Las Vegas on Flight [redacted] on June 10, [redacted], with conformation number DZESZL. The departure time was 6:30 pm arriving at 9:19 pm Las Vegas time. However, confusion arose as the gate assigned for Las Vegas flights was displaying a flight to Ecuador. Passengers bound for Ecuador were informed of a cancellation and asked to return the next day at 10:00 am. Eventually, our flight to Las Vegas was reassigned to Gate 27, departing around 9:40 pm and landing at 12:16 am on June 11. I later discovered that JetBlue offers refunds for significant delays, according to their website policy. My details are on the travel bank statement with ID [redacted]. - S.K.

I booked a flight to Punta Cana four months ago and paid over $[redacted] per ticket for 8 travelers. Our travel times were changed to earlier flights, which left us with only 30 minutes to catch a connecting flight. This was stressful, especially traveling with a large group and an elderly mother. Despite leaving Logan airport on time, we landed in JFK with only 29 minutes to spare due to delays. Despite our urgency, we received no assistance from flight attendants. My 80-year-old mother experienced chest pains and struggled to reach the gate on time. Boarding the next plane, we faced a further 35-minute delay. Overall, we were extremely dissatisfied with JetBlue's service. Changing our flights to leave us mere minutes to connect was unacceptable, particularly after selecting specific dates and times for our journey.

Within two weeks, I discovered a mix-up with my reservation linked to an older one. Today, upon logging into my account to check details for my upcoming trip on 7/29/[redacted] with Confirmation # CVXNER, I noticed a discrepancy. When I attempted to view the trip details by clicking "Manage Trip," it incorrectly displayed information from an older ticket change for 7/26/[redacted], which I had already updated due to a change in my vacation plans. Despite trying to resolve the issue online without success, I contacted customer service at 8:00 PM and have currently been on hold for over 1 hour, 34 minutes, and 48 seconds, initially estimated at 56 minutes. Such inaccuracies in the system and long wait times make me question the reliability of planning future trips with Jetblue, especially considering the numerous changes to my flight schedules. I am still waiting on the line for a customer service representative, hoping for a resolution.

Hello JetBlue, I am writing regarding the recent flight experience of a ticket I purchased for my mother, flying from JFK to SDQ on flight number [redacted]. The ticket number is [redacted][redacted], and her confirmation number is LRTJKP. Unfortunately, the flight status changed multiple times, causing stress as my mother's arrival time was delayed. She arrived back home at 1:22am after a very late journey due to the delays. I am concerned about her safety, especially as an older traveler arriving in the early hours. Can you please advise on compensation for this inconvenience? The flight was scheduled to arrive in the Dominican Republic at 7:32pm, with a significant additional wait time. As a loyal JetBlue member with TrueBlue member number [redacted], I am hopeful the compensation will be credited to my travel bank. If you are unable to assist, kindly provide the appropriate department's contact information for me to address my concerns. Thank you for your attention to this matter. Best regards, Yicel Baez

Last Thursday, I flew from Boston Logan to Washington DCA with my 4.5 lb service dog. I had completed all necessary paperwork as required by Jet Blue prior to my trip. Everything went smoothly at the Boston airport. However, when I arrived at DCA for my flight back to Boston today, I encountered some issues. Despite arriving 1 1/2 hours early and prepaying to check my bag, I was informed at the counter that I hadn't notified anyone about my service dog. I explained that my dog assists me with PTSD, mental health, and sight slightly. Unfortunately, I was told this did not qualify my dog as a service animal. After much back and forth, I had to pay for my service dog to fly as a pet, causing me significant distress. Ultimately, I missed my flight, had to buy a carrier, and now have to wait for the next flight at 3:30. This entire experience has left me feeling mentally distraught.

I have a JetBlue Confirmation number: VUCDRN. My ticket number is [redacted][redacted] with an itinerary number: [redacted][redacted]. For my flight from Amman to Boston, I had to pay $[redacted] for two bags. Initially, when I booked through Travelocity, bags were not included. They assured me a refund after contacting JetBlue, pending approval within 10 days, with a deadline of July 18, [redacted]. Travelocity has now updated my itinerary to include two 23 kg bags each way. However, JetBlue's website still does not reflect this change, and the bag information is inconsistent between Travelocity and JetBlue. Alongside the $[redacted] refund, I also need clarification on baggage allowances for my return trip from Boston to Amman. I am looking to confirm the costs for additional weight in each bag and inquire about the fee for a third bag.

1. I bought a ticket on Travelocity without baggage allowance and ended up having to pay $[redacted] for two bags on my flight from Amman to Boston, operated by Qatar Airways under Jet Blue. I believe Qatar Airways usually allows two free bags at 23kg each. 2. The ticket should have had fees of $35 for the first bag and $45 for the second bag, not the $[redacted] I was charged for each bag. 3. For my return ticket, I need JetBlue to update my luggage allowance to include 2 bags at 23kg each and provide Travelocity with approval to refund the $[redacted] I paid. 4. I also need information from JetBlue on overweight baggage costs and the price of a third bag for my trip back to Amman from Boston. 5. JetBlue needs to ensure consistent information with Travelocity's itinerary, which mentions no fees for 2 bags weighing 23kg each way, as the JetBlue ticket details do not currently state any luggage allowance.

I booked a round-trip flight for two individuals using my TrueBlue points, but now I need to change the return flight for only one person. I tried to do this online but was unable to, and the wait time for a phone call is consistently over 3 hours. When I reached out to JetBlue via Facebook, I was informed that changes are not allowed on TrueBlue bookings and that I would need to cancel the entire reservation and rebook at the current price, which is significantly higher. I wish to keep three out of the four booked flights and only modify one. The original reservation was made on 3/25/21 during a promotion that allowed changes or cancellations without fees for bookings made by 3/30/21 due to COVID conditions then. I cannot find any information on the JetBlue website that specifies TrueBlue Points bookings cannot be changed.