JetBlue Customer Service Issues

Archive 20

The following are issues that customers reported to GetHuman about JetBlue customer service, archive #20. It includes a selection of 20 issue(s) reported May 26, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My connecting flight from SLC to JFK via FLL turned into a nightmare. The initial departure delay caused me to miss my 8:00AM FLL connection, even though the gates were adjacent. The staff member at the desk refused to rebook me, directing me to the overburdened help desk. The lengthy line only had one agent until later, making the wait excruciating. With no JFK flights until the late afternoon, I opted for a 12:13PM flight to EWR to secure a seat, forfeiting my standby chance. To add insult to injury, I had to pay $77.07 for an Uber. There was a clear need for more flights, staff, and efficiency at the airport, leaving me reluctant to choose JetBlue again. I am requesting a credit for the inconvenience. Best regards, P. Bacigalupo True Blue #[redacted]
Reported by GetHuman6115333 on Mittwoch, 26. Mai 2021 17:45
I am part of a committee fighting domestic violence after my friend tragically lost his daughter in a violent incident. Her body was hidden by her ex-boyfriend, leading to a lengthy search. To honor her memory, we set up the Stephanie Nicole Parze Foundation. We are seeking donations or support to launch this foundation and prevent further tragedies. We recently obtained tax-exempt status. Your assistance or spreading the word would be greatly appreciated. Thank you for your consideration. Sincerely, Bob McCann 8 Brookwood Drive Freehold, NJ [redacted] Email: [redacted] Phone: [redacted] Would you be able to donate an airfare ticket for future use to support our cause?
Reported by GetHuman6116685 on Mittwoch, 26. Mai 2021 23:22
Subject: Unfortunate Experience with JetBlue Airways Dear Customer Service, I would like to share my recent unfortunate experience with JetBlue Airways on 05/27/[redacted] at Detroit Airport (DTW). My 83-year-old mother, Lina Voronkova, was denied boarding for her flight (Confirmation: QQALFO) to Russia due to a misunderstanding about the COVID-19 testing requirements imposed by Aeroflot. Despite clarifying her dual citizenship status and the differing entry regulations, we were unable to resolve the situation. I made multiple unsuccessful attempts to contact JetBlue customer service on the same day. Consequently, I was unable to obtain a refund or exchange the tickets through Expedia and had to purchase a new ticket at a higher cost (YOCGXB). Contrary to JetBlue's stance, Aeroflot confirmed that a COVID-19 test is not mandatory before departure, detailing the necessary procedures for Russian citizens arriving in the country. This experience has caused both emotional distress and financial burden due to what I believe was a lack of competence on the part of the JetBlue staff. I kindly request your assistance in addressing this matter promptly. Thank you for your attention to this issue. Best regards, Vlada Reposa
Reported by GetHuman6123227 on Freitag, 28. Mai 2021 17:21
I canceled a flight due to an emergency on April 29th, but did not receive a credit to my Travel Bank. I have the cancellation email, but the credit was not applied. Chat support is currently assisting me. Thank you for your help.
Reported by GetHuman6125904 on Samstag, 29. Mai 2021 13:09
On May 19, I had Flight [redacted] from LGA to MCO, and on May 24, I had Flight [redacted] from MCO to LGA. The flight to Orlando was rescheduled from 6:20 am to 7:50 am, but we didn't depart until 8:50 am due to a lack of available flight attendant. I had to rush to a crucial 2:00 pm meeting and almost missed it, nearly getting into an accident in the process. The return flight suffered over three delays with no communication provided. Waiting at the airport without any information from the staff was frustrating, as they were unable to address customer inquiries. As a loyal JetBlue customer, I am deeply disappointed and dissatisfied with this exhausting and upsetting travel experience. Thank you.
Reported by GetHuman6133616 on Dienstag, 1. Juni 2021 04:22
Upon returning to Austin, TX, I received an email prompting me to check in for my flight. However, when attempting to select a seat, I was informed that all seats were taken or that I needed to pay an additional $92.00. I had picked a seat for the first leg of my flight to LAX without issue. For my inaugural flight with JetBlue, I reluctantly chose one of the few available seats for $92.00. Upon check-in at LAX, I was advised that seat selection was unnecessary as JetBlue assigns seats. Unfortunately, this information was missing from the email I received. I kindly request a refund of $92.00, considering the numerous vacant seats upon my arrival at LAX. Interestingly, another passenger was relocated to a seat behind me during the flight, presumably without incurring the same $92.00 charge. My flight number was [redacted] from LAX to AUS with Ticket #[redacted] [redacted] and Confirmation #XFGJWA. Thank you, M.J. Gaines
Reported by GetHuman6133624 on Dienstag, 1. Juni 2021 04:32
On March 14, [redacted], I booked a flight from LAS to FLL with Confirmation Number: CYTWXR for May 31, [redacted]. Upon arriving promptly at the airport on May 31, I was denied boarding by a rude staff member despite the plane being visible and delayed for another 30 minutes. Subsequently, I received an email stating the itinerary was canceled. I am seeking a refund for the unused flight. Flight details: JetBlue (LAS - FLL) on May 31, [redacted], Flight Number: [redacted], Departure Time: 1:30 PM, Cost: $[redacted].80. I can be reached via email at [redacted] or at [redacted].
Reported by GetHuman-yasielse on Mittwoch, 2. Juni 2021 06:40
I completed the process of purchasing round-trip tickets for two people. I used PayPal for payment, but after that, the JetBlue website displayed an error. I received a confirmation email from PayPal stating that JetBlue will be paid once they authorize the payment, but I have not received any confirmation from JetBlue regarding the booked flight. Despite having an account, there are no flights under my name, and I did not receive a confirmation number from JetBlue. PayPal suggested contacting JetBlue to cancel the authorization. I tried to rebook the tickets, but the website still shows an error. I would like PayPal to cancel the payment since I did not successfully book the tickets.
Reported by GetHuman-divamm on Mittwoch, 9. Juni 2021 13:08
I have been attempting to receive my points from a recent trip with Jet Blue, which was a vacation package. While I did receive the points for the return flight, I have not received points for the outbound flight or the vacation package. The flight confirmation number is GLTBGL, and the Jet Blue vacation package number is [redacted]. I have contacted Jet Blue's customer service four times regarding this issue. The last representative informed me that she filled out a form to address the missing points and assured me that I would receive them within a week. However, it has been two weeks, and I have yet to see the points credited to my account. The names on the reservation are David DeMeo and Mary Kiernan. Thank you.
Reported by GetHuman-daveoeme on Mittwoch, 9. Juni 2021 14:39
Our flight from Boston to JFK on 9/25/21 was initially direct but has now been changed to a connecting flight with a different connecting time, last-minute, changing to a red-eye flight. I recently noticed there is now a direct flight at 2:10 pm on that day. I attempted to switch flights by calling but after waiting one hour and forty-five minutes on hold, the call was disconnected, unfortunately. It seems Jet Blue's phone service has long wait times and unhelpful staff. I kindly request a callback at [redacted] to discuss rearranging our flight. Thank you. - Ed O.
Reported by GetHuman-edtru on Mittwoch, 9. Juni 2021 19:00
Dear Customer Service, I am a loyal JetBlue customer, and my flight was canceled due to the lockdown in Grenada during the Covid-19 pandemic. I received notification from JetBlue that my ticket could be used for travel to the United States when I am ready. Now that I am fully vaccinated and travel is open from Grenada to the United States, I would like to rebook my flight for August. My confirmation code is WZBACG, my name is Dominic Jeremiah, and my ticket number is [redacted][redacted]. Please advise me on how to proceed with making a reservation for my trip to the USA. Thank you.
Reported by GetHuman6174847 on Mittwoch, 9. Juni 2021 22:44
Since May 29th, I have been without my suitcase for over a week. Despite reporting it to the JetBlue desk in Jamaica, my efforts to locate it have been in vain. The tracking numbers provided, KINB[redacted]41/[redacted], have not yielded significant results. After contacting baggage claim, I was informed that my suitcase was found in Dominica under a different traveler's name. JetBlue assured me that they would use FedEx to return it to Canada. Frustratingly, FedEx tracking indicates it is in Mississauga, ON, and my attempts to contact them have been unsuccessful. Multiple calls to JetBlue and baggage claim have proven unfruitful, with long wait times leading to disconnections. As I write this, I am still on hold seeking information about my missing belongings. The situation has become urgent, with the next step being involving the media if resolution is not reached within 24 hours. I urgently require answers as my suitcase contains essential items purchased at a cost exceeding $[redacted] for my trip. Time is of the essence, and I need a resolution promptly.
Reported by GetHuman6175088 on Mittwoch, 9. Juni 2021 23:58
I purchased tickets for JetBlue Flight [redacted] from JFK to Denver on June 6, [redacted]. Our return flight was on June 9 on Flight [redacted]. We encountered issues at the airport trying to access our boarding passes, leading us to miss our flight. I am requesting a refund for the JFK-Denver flight as we had to book with another airline. I provided my contact information and appreciate your assistance. Thank you. Jay Bergman.
Reported by GetHuman6177463 on Donnerstag, 10. Juni 2021 14:26
Good evening, I accidentally input the wrong first name on a ticket I bought for travel tomorrow evening. Itinerary number: [redacted] The name I entered was Joseph Sonny Lacy, but it should be Jordyn Sonny Lacy. I am currently on hold waiting to speak to a representative to correct this mistake before our flight tomorrow. I am sorry for the inconvenience. It was entirely my error. I realized the mistake while reviewing our itinerary for tomorrow. This trip is to take my grandsons to Las Vegas to visit family. I would appreciate your assistance in updating my grandson's correct name in the system so our travel will not be affected. Thank you, C.J. Sent from my iPhone
Reported by GetHuman-nonacj on Montag, 14. Juni 2021 02:50
I want to share my recent experience with Jetblue regarding missing baggage. Upon arriving at JFK on flight [redacted] from Aruba, one piece of my luggage, Linda Saginario, was missing. The baggage claim customer service had a long line with only two associates present. When I saw luggage that resembled mine inside the office, an associate named Chris rudely yelled at me to leave without checking. After a long wait, another associate assisted me in retrieving my luggage. The lack of customer service skills demonstrated by Chris was disappointing. I would like a call back regarding this incident. Additionally, I experienced no WiFi or headsets on my return flight, making the four-hour journey uncomfortable.
Reported by GetHuman-lsaginar on Montag, 14. Juni 2021 14:05
During our flight with our small dog, a flight attendant knelt down and pushed him and his crate under the seat, causing him to suffer three slipped discs. When we landed in Florida, our dog couldn't walk. We sought treatment from multiple vets and eventually had to bring him back home for specialized care, which involved multiple visits, medications, and significant suffering. Fortunately, he is now showing signs of improvement after enduring so much. The incident happened in February [redacted] during a JetBlue flight, and my ticket number is [redacted][redacted]. We have been loyal JetBlue customers, even participating in the former Paws program. We are seeking reimbursement for the $3,[redacted] in medical expenses and compensation for the long-term pain and suffering for both our little one and us. Previous attempts to address this were ignored, so we hope this time our concerns will be taken seriously to avoid involving the state attorney.
Reported by GetHuman6195936 on Montag, 14. Juni 2021 17:03
I have checked in for tomorrow's flight from Newark to SFO with my 3-year-old child using locator number 4RDOVW. Initially, I thought I had selected regular-priced seats (an aisle and window seat together towards the back of the plane), but when I went to get our boarding passes today, I only saw the option for extra legroom seats at over $[redacted] each, essentially doubling the cost. I already have reservations and boarding passes, so should I address this at the airport? Are our seats guaranteed, or is there a chance of being bumped from the flight, especially with a full-price ticket for my child? Any adjacent seats would be acceptable, but I am not happy with the idea of only having the expensive seat options. Feeling concerned, K.
Reported by GetHuman6197633 on Montag, 14. Juni 2021 21:36
As a Travel Agent and Club Member with ID [redacted], I am a frequent user of JetBlue Master cards. My family and I booked tickets in March [redacted] for a trip. We experienced schedule changes on three PNRs that require attention from JetBlue. Despite accepting the changes through the email link, we are unable to select seats online. The online system continuously redirects without assigning seats for PNR MFJKTQ under the last names Heller and Petersen. Contacting customer service proved challenging with long hold times and even disconnections. Two additional PNRs, YFIHTYP and AIPUFB, under the last name Chase face similar issues of not showing ticket numbers online and preventing seat selection. Assistance is needed to resolve these issues promptly.
Reported by GetHuman-heidix on Dienstag, 15. Juni 2021 20:11
I was on Flight [redacted] on Saturday, June 12th, from Punta Cana to Newark. The flight was supposed to depart at 2:45, and when I checked 15 minutes prior, there were still about 30 empty seats, one being between me and my daughter. We waited in the check-in line for 1.5 hours, only to have passengers from a flight leaving 45 minutes before ours checked in ahead of us. This situation was frustrating, especially considering that half the people around us were not wearing masks and were crowding our space. Finally boarding the plane at 2:20, an hour after the scheduled departure, we stayed on the plane for another hour, dealing with crying children, people moving around, and the discomfort of waiting for passengers who arrived late. Passengers were even selected to fill the empty seats. The lack of enforcement of mask-wearing rules by the crew added to the discomfort. The next morning, my daughter and I woke up feeling extremely unwell. I've been sick for three days and attribute it to the conditions on the JetBlue flight. The negligent behavior of fellow passengers and the airline's decision to prioritize filling seats over punctuality have left me deeply disappointed. I do not plan to fly with JetBlue again and caution others about potential delays caused by the airline's leniency towards late passengers.
Reported by GetHuman6203863 on Dienstag, 15. Juni 2021 22:34
My family of four flew from Orlando, FL to San Juan, PR on May 24, [redacted] on flight [redacted] with confirmation number UFSXKJ. We checked in five bags, four at $35 each and an additional second bag for $45, totaling $[redacted].00 charged to my AMEX credit card. The agent who assisted us made a mistake when processing the bags in the system, resulting in a double charge for the same luggage on my AMEX credit card. I have been trying to reach out to customer service via phone multiple times without success. I kindly request your assistance in verifying and refunding the duplicate charge. Thank you for your help. Evelyn C Luisa A C Nancy C Luisa C [redacted]
Reported by GetHuman-eviepay on Mittwoch, 16. Juni 2021 00:15

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