JetBlue Customer Service Issues

Good morning, I had a flight scheduled for yesterday, 4/11 on flight [redacted]. I received notifications that the flight time changed three times. When I got to the airport, the flight was changed again, and a big issue I faced as a JetBlue customer was the lack of updated information at the airport. The "Just Ask" booth had a long line, and after waiting for an hour, I checked the "updated schedule" booth for my flight which turned out to be inaccurate. Traveling with my children, I found this experience very disorganized. I missed my flight because of the inaccurate information provided. I was advised to call the 1-[redacted] number to reschedule my flight, but despite trying to call since 1 am, I haven't been able to speak to anyone. I've called five times, waiting almost two hours each time before the connection was lost. This situation is frustrating, and while flights were delayed for various reasons, JetBlue didn't properly manage the experience for their customers. My luggage arrived in MA while my flight was still delayed, leaving me stranded in FL with my children and struggling to get assistance to return home. Any help would be greatly appreciated. Thank you.

I am frustrated with the repeated delays of flight [redacted]. It has been rescheduled more than three times, and I am unsure why we are not being transferred to the 6pm flight that is on schedule. I am without transportation home and lack funds for food during the extended 8-hour delay. I arrived at 12:30pm, anticipating a 3:10pm departure time. Gate staff mentioned our flight is awaiting a crew, though there are other flights arriving. It seems illogical that the 7 o'clock flight could not wait for our crew to allow us to take the 6pm flight instead. Continuously delaying one flight seems nonsensical, leaving passengers hungry and stranded at the airport. I am upset and intend to share my experiences by posting a review about the airline.

My wife and I are frequent travelers with JetBlue, each having our own frequent flyer number and TSA Known Traveler number. Despite opting for Extra Space on our last flight with our 11-year-old grandson, my wife did not have TSA precheck on her boarding pass, resulting in longer processing through TSA. We are scheduled for a return flight on Friday, April 16 (confirmation JLPCRN) and have purchased Extra Space again. We hope to address and resolve any issues with my wife's JetBlue frequent flyer number and TSA precheck status before our upcoming flight. Thank you, Richard and Susan O'Brien.

On April 10, [redacted], I was scheduled to fly from Tampa, Florida to Reagan National Airport at 6 PM. Upon arrival, I was informed that my flight had been canceled earlier and rescheduled for April 11, [redacted] at 2:45 PM to the same destination. I was promised by JetBlue that they would provide a hotel for me and my children due to the inconvenience. However, upon reaching the suggested hotel, I was refused accommodation as they were fully booked. JetBlue then informed me that I needed to find my own room and seek reimbursement from corporate. The next morning, on April 11, we prepared for our rescheduled flight at 2:45 PM, only to face delays, gate changes, and ultimately a cancellation due to weather conditions. This left me two days behind schedule, forcing me to rent a car and drive 14 hours to get home. I have already submitted a refund request for the hotel expenses with receipts attached. I am now seeking a refund for the three flight tickets and the checked bag fees, and I am also requesting reimbursement for half of the rental car costs incurred due to the unforeseen circumstances caused by JetBlue's flight cancellation.

I had booked flight #ESWSRC for Nan Schwartz. My return from Westchester Airport to West Palm Beach was on 4/12/21. Originally scheduled for flight [redacted] at 6:29 PM, I changed to an earlier flight, [redacted] at 2:10 PM, to avoid traffic. I paid a $55.00 difference. Despite arriving early, the flight was delayed multiple times, finally cancelled without notice. We had to figure it out on our own. I eventually got a last-minute seat on flight #[redacted] to Fort Lauderdale. My experience was stressful, and Jet Blue's assistance was lacking. I request a refund for the flight change fee. Disappointed in Jet Blue's service. Eagerly awaiting your response. Others from the same flight are also considering feedback. - N.S.

I had reservation XNCVYE, which was paid for with Travel Bank funds and some cash. JetBlue changed the reservation, and then later canceled the flight. They asked if I wanted a total refund or to put the funds back into Travel Bank. I chose a total refund. However, I received a small cash refund and an email stating the funds were going back into Travel Bank, not what I requested. Now my Travel Bank shows zero funds. Where are the travel funds that should have been refunded to me? I would appreciate if the funds can either be refunded to me as requested or put back into the Travel Bank with a reasonable expiration date. I find this situation unfair considering I booked the ticket correctly, and it was JetBlue that made changes and then canceled the flight, forcing me to book with another airline. Your assistance in resolving this matter is welcomed.

I traveled from Newark to Los Angeles on March 26. Unfortunately, my experience with JetBlue was disappointing. The flight crew was an hour late, causing a delayed departure. Despite paying extra for extra legroom for my son and me, our TV screens did not work, unlike the ones around us. I requested assistance from a flight attendant to reset our TVs, but she was unable to help. To make matters worse, we couldn't be moved together to resolve the issue. Furthermore, a passenger in front of me repeatedly lowered his mask, with minimal intervention from the flight attendants. I believe they should have been more vigilant about enforcing mask policies. I am seeking a refund for the additional fee paid for the extra legroom due to the inconveniences faced during the flight.

Dear JetBlue, I wanted to share my recent experience with my flight from New York, NY to West Palm Beach, FL. The departure time was changed from 10:32 AM to 2:40 PM, causing us to have a long wait at the airport. We followed the email instructions and arrived early as advised, but the flight didn't take off until much later. The prolonged stay at the airport due to the delay made us uncomfortable and exposed us to potential COVID risks unnecessarily. This experience has left us quite upset and disappointed, and it significantly altered our opinion of JetBlue. We hope that in the future, there will be better communication and handling of such situations to avoid inconveniences like this one. Thank you, A. Bergman

Subject: Issues with Recent Flight Dear Customer Service, I am writing regarding my recent round trip from Boston to Ft. Myers, FL, and back. Unfortunately, we did not receive the extra space seats that we paid for on our second return flight to Boston. We were assigned to Row 8A-B-C instead. I was informed to contact you for a refund due to a possible aircraft change. I have attached my ticket receipt for reference. Furthermore, while passing through security in Ft. Myers, my new linen green sweater was mishandled, resulting in black grease stains, rendering it unusable. The sweater cost $79.00, and I seek a refund for this damaged item. I have enclosed the receipt for the sweater as well. I would appreciate your prompt assistance in reimbursing me for both the seating issue and the damaged sweater. Please advise on the process for these refunds. Thank you for your attention to these matters. You can contact me via email or cell phone at [redacted]. Sincerely, Joan Wakeman

Hello, My name is Rémy CHERY. Yesterday, I traveled on flight [redacted] from Fort Lauderdale to New York (FLL to JFK). When boarding, I noticed that the information on my baggage tag was incorrect, showing a different name and a different destination. I informed two gate officers at gate F9, who briefly took my boarding pass, assuring me that my luggage would reach Haiti without issues. Upon arrival in Port-au-Prince, I searched but could not locate my bag. Despite reaching out to a JetBlue officer at the airport, I kindly ask for your assistance in retrieving my bag that contains a HP laptop, locks, a manifold gauge, air tool kit, blowtorch, flashlight, soap, deodorants, and electrical materials. Details from my boarding pass: Name: Remy Chery Gate: F9 Group: C Seat: 7A Passport: PP[redacted] Thank you for your prompt attention. Best regards, Remy Chery Phone: +[redacted]8

I made a reservation for Marta Pozzan on April 9th for flight [redacted] from LAX to CUN departing on May 8, [redacted] and returning on May 12, [redacted] on flight [redacted] from CUN to LAX. Unfortunately, the system processed the purchase twice, leading to multiple reservations and subsequently canceling my booking due to an existing file. Despite numerous attempts to rebook, the system recognizes it as a duplicate, even though the original reservation number DBUGQO is now invalid. JetBlue customer service has been unresponsive, disconnecting my calls repeatedly. I seek clarity on the existence of a reservation under the name Marta Pozzan and a new ticket purchase if necessary, preferably honoring the original fare due to JetBlue's system error. I respectfully request a reservations agent to investigate and resolve this matter promptly. Thank you for your assistance.

I had a disappointing experience on JetBlue flight [redacted] on Friday, 4/16/21. Despite having confirmation number XVTADA, the flight was loaded without a pilot, leading to a lengthy delay on the tarmac. I had to request food and water after 4 hours as it was not offered timely as per federal regulations. I am upset about the lack of transparency and the mishandling of policies, especially during a pandemic. Although customer service offered me a $[redacted] voucher, I am dissatisfied. I am requesting a voucher for the full cost of my flight instead.

This is the second time JetBlue has changed our flights, making our original trip impossible. Despite finally reaching someone who spoke English and was helpful, I had to point out to two people that our trip wasn't possible as it was left to us to accept or manage. Although the app and itinerary email indicate that it is now possible to manage the flights, I am unable to log in on my computer. Due to the canceled legs of the trip by JetBlue, my son and I both have travel bank credits of $[redacted] each that we used towards this trip, which I can't cancel but need to apply elsewhere with the help of a customer service representative. We were informed that due to JetBlue's changes, we are eligible for a refund back to the original payment method for the difference. I have attempted to contact JetBlue for this refund, but due to my work schedule, I cannot wait on hold for an hour and then an additional 30 minutes to speak with a representative.

On Friday, April 23, [redacted], at 4:27 PM, I mistakenly canceled the reservations for ZLXHMT from LAX to JFK and XYUCHA from LAX to JFK. Realizing my error, on Saturday, April 24, [redacted], at 9:55 PM, I correctly canceled the reservation ULIXHE from JFK to LAX. I attempted to reinstate the XYUCHA reservation from LAX to JFK for August 29, [redacted], but was unable to reach anyone after hours. After calling three times today and waiting two hours on hold, I finally spoke to a representative who mentioned it would take 30 minutes to consult their supervisor. I rebooked the same itinerary this morning with reservation XRVLRH, but it cost $[redacted] more. The supervisor explained they couldn't adjust the price because it was booked online. I am puzzled as they corrected a previous erroneous baggage charge three weeks ago. Could you assist in crediting me the extra $[redacted] I was charged, considering the circumstances of my multiple cancellations and rebookings? Waiting over two hours to seek assistance has been challenging. Please reach me at [redacted] or True Blue #[redacted]. Thank you. - H.Z.

My daughter, Ashley St. Jules, was scheduled to fly on flight [redacted] from JFK to ATL. Upon our arrival at the airport at 10 am, we were informed that the flight had departed early without any prior notice. She was then rebooked on flight [redacted] to Fort Lauderdale airport. After arriving at FLL at 6 pm, she was supposed to board flight [redacted] at 10 pm but was denied boarding. It is now 11:51 pm, and my child is stranded in Florida. I am extremely upset right now. Ashley has been traveling for over 12 hours and is unable to return home. This situation is completely unacceptable, and I urgently need to speak with a representative. My child is currently in a state of panic and experiencing high levels of stress at the airport. I require immediate explanations.

I recently flew from Newark, NJ to LAX as a MINT passenger and Global Entry card traveler on Flight [redacted] on April 8, [redacted]. During the flight, I encountered an issue with my POD seat 4F's meal tray being stuck, making it challenging for me to eat and work on my laptop. The flight attendants tried to assist, but the tray couldn't be released. Despite their efforts, using a makeshift replacement for the tray didn't work for me. The flight attendant kindly offered to compensate my POD seat for my next Jet Blue flight and requested my email. I later received an email stating I would receive a $[redacted] voucher for my next flight, although that wasn't the initial promise. I hope this matter can be resolved promptly as my family has had a long-standing positive experience with Jet Blue, and it was disappointing that my flight didn't meet the usual seamless standards. I'm looking forward to your assistance on this issue. Thank you for your attention.

Hello, I'm Gilberto Oquendo and I am disappointed with the customer service from JetBlue Airlines. I had reservations for a trip to Puerto Rico from June 18 to July 10, [redacted]. I was informed by Orbitz that JetBlue had canceled my flight without giving a reason. The representative suggested I land in San Juan instead of Ponce Mercedita airport, creating a 2-hour difference in travel. When I agreed, I was told I would need to pay for a new booking, which I found unprofessional. JetBlue canceled my flight, changed my destination, and expected me to cover the costs for a new reservation. As a resident of Stamford, CT, near Mr. David Neeleman, the owner of JetBlue, I believe I deserve better treatment. I did not cancel my flight – JetBlue did. I kindly request assistance in arranging a new reservation. Thank you.

I attempted multiple times to contact the airline's reservation department before my scheduled flight time to modify my flight due to an unexpected issue at my current location in southern Florida. Despite spending over an hour on the automated phone system without success, my phone battery drained before I could explore more options. Additionally, I faced difficulties reaching reservations through the mobile app and chat function twice. The first attempt directed me to a link that was unhelpful, and the second try resulted in an error message stating the chat was unavailable due to maintenance. Could someone please assist me with this urgent matter and alleviate the stress by changing my flight, originally set for Wednesday at 9:49 p.m., to a later one after 11 a.m.? Your help would be greatly appreciated.

I have encountered an issue with my booking AETQUW. When trying to select seats, I received a pop-up indicating an additional charge of over $[redacted]. Concerned, I accidentally canceled the booking. I have been attempting to have my trip reinstated since then. Unfortunately, your website's Manage my trip section is not easy to navigate, and several contact buttons are not functioning. The rebooking section to reverse the cancellation leads to a dead end. The funds for the trip are still in my Travel Bank Account. I kindly request to reinstate my reservation as it is meant to be a special gift for my son who is graduating on 6/18. After a tough time during Covid affecting his grades and mood, he has shown improvement, and I believe he deserves this trip.

I booked a flight for my son and me with reference number AETQUW. When I tried to select seats and pay, a pop-up showed another charge of over $[redacted] which made me worried. I mistakenly clicked cancel, and now my itinerary is canceled. I've been trying to reinstate it and reach out to you since then. The "Manage your trip" section on your website was not helpful, and many contact links were not working, causing a lot of frustration. This trip is crucial for my son, who has been struggling during the pandemic but will be graduating on 6/18. He deserves this trip, and I've tried everything on your site to restore the booking with no success. The money is in my Travel Bank Account, and I hope you can reverse the cancellation. Thank you in advance for your assistance. My email is [redacted]