JetBlue Customer Service Issues

I need assistance with a sudden price increase when booking a flight from HPN to PBI. The fare unexpectedly went up from $79 to $[redacted] while I was in the payment process. I am looking to add another person to my booking or possibly reserve a separate flight. It is frustrating that the price changed during checkout. I would like to find a solution to ensure we can book the correct flight. My goal is to have both people on the same flight, rather than booking separate flights.

Good morning, my name is Cesar Montemayor. I was making an online reservation on December 4 between 3:00 am and 4:00 am local time in Lima, Peru. During the reservation process, I needed additional information, but when I checked my account, JetBlue had already processed my payment. I have not received any confirmation yet. Please advise me on what to do in this case. I am planning to fly from Lima, Peru, to Chicago ORD in January [redacted], returning in February [redacted]. Your assistance is greatly appreciated.

Subject: Assistance Needed to Rebook Flight Hello, In March, I had to postpone my trip to Peru originally scheduled for May due to the pandemic. I opted for the credit offered instead of a refund and am now looking to rebook my flight. I would appreciate your assistance in booking my new flight with the details as follows: Original Airline Confirmation Code: B6-WYHRPC Travel Dates: May 7th, [redacted] - May 31st, [redacted] Thank you for your help. Best regards, Jesus R.

I recently flew with JetBlue from Atlanta to Key West, with a layover in Fort Lauderdale lasting approximately 1 hour and 20 minutes. Despite the layover initially being sufficient, flight B6 [redacted] departing from Atlanta was delayed by 35 minutes, causing a 40-minute delay upon arrival in Fort Lauderdale. Consequently, I had insufficient time to reach my connecting flight, forcing me to miss it. While JetBlue provided accommodation and a flight for the following day, I needed to return home urgently and chose alternative ground transportation for $[redacted]. Although JetBlue mentioned the possibility of reimbursement for expenses, they now offer only $45, which does not cover the $[redacted] I spent on the initial flight. I am disappointed with their handling of the situation as I had paid for a timely flight to Key West.

I made a reservation (# confirmation - BZJXTF) which I had to cancel due to Covid-19 issues beyond my control. The flight was successfully canceled, but I have not received the refund in my account. What should I do to resolve this or how long does it take to process? I don't want my money to be put into a credit as the current situation might prevent me from traveling next year, causing me to lose that money. Thank you.

I lost my Samsung A21s on November 14th, which was insured. I applied for a new device on November 16th, and they approved it within 24 hours. After paying the R1549.00 excess fee on November 19th, they confirmed receipt of my payment. They called to verify my details and assured me my phone would be sent within 4 to 7 working days. It has been a month, and despite my follow-ups, they have not provided any updates. I request the delivery of my Samsung A21s within 48 hours from today. Thank you.

I am departing from LAX this Saturday, December 19th, and was instructed to take my Covid test on Monday, the 14th, to ensure I receive the results in time. I should have the results today, and my two grandchildren who are traveling with me have already tested negative. However, I recently discovered that JetBlue requires testing three days in advance. Will our negative test results be acceptable? Upon arrival in New York, we are prepared to quarantine and get retested four days later.

I've been trying to get in touch with JetBlue regarding changing my flight, but have not received any response. I need to modify my travel dates from March 29, [redacted], to April 29, [redacted]. Despite requesting a callback, I have not received any assistance. I urgently need help with this matter. Thank you.

I have a reservation under confirmation code DFQSHP that I need to cancel. Unfortunately, I am unable to proceed with my trip to St. Lucia due to the COVID-19 situation. The hotel where I was planning to stay is in a red zone and is not COVID-approved, and a significant portion of the island is under lockdown and inaccessible for travel. When I booked my ticket with JetBlue, the cancellation policy assured a risk-free booking by waiving cancellation fees in light of the pandemic. I kindly ask for your assistance in canceling this reservation as per the policy. Thank you.

I flew into Kingston, Jamaica Airport on December 21st. I checked in three pieces of baggage but only received one upon arrival. Unfortunately, I am still missing the other two bags. Despite contacting JetBlue customer service, I have not received any updates on the whereabouts of my missing luggage or when I can expect to retrieve them. I urgently require my personal belongings that were in those bags. Presently, I am left with nothing to wear, not even undergarments.

I have a JetBlue credit of $[redacted].00 expiring this month. My daughter, Alana A Phillips ([redacted]), has a respiratory illness, and due to the current situation with the coronavirus, we can't travel. I kindly request an extension for the credit expiration date due to these circumstances. Thank you for your assistance. Cheryl C Phillips

I and my husband bought JetBlue Airlines tickets via Expedia last year that got canceled due to COVID-19. Expedia offered us a $[redacted].11 voucher instead of a refund, valid until January 4, [redacted]. Being first responders during the pandemic, we can't take time off or travel due to work restrictions and health concerns for my husband. We are unable to use the voucher. Kindly refund the full amount of $[redacted].11 for the canceled airfare. Our cancel ID is M-[redacted]5 and itinerary #[redacted][redacted]. Please assist before the deadline. Thank you. - Laurie Salas

Dear JetBlue, I am a long-time loyal customer who has always enjoyed flying with your airline. However, my recent experience has left me feeling disappointed and offended. Today, as I boarded the flight after having surgery, I requested an empty row for myself to rest and recover. Despite being the first to ask, I watched as two white gentlemen were given the empty rows I had requested before me. This blatant disregard for my request made me feel discriminated against as an Asian woman. The flight attendant's response only added to my discomfort. I hope that JetBlue will address this issue and ensure that all passengers are treated fairly and respectfully in the future. I am sharing my experience on social media to bring awareness to the importance of equality and proper training for all staff members. Sincerely, Jasmine P.

I received an email from Jet Blue stating that my flights were canceled. After reviewing my confirmation BSOVSC, I noticed the flight times were adjusted, but the dates remained the same: PHL to FLL on 2/11/[redacted] and the return FLL to BOS, then BOS to PHL on 2/14/[redacted]. I agreed to the changes, but upon confirming, the BOS to PHL flight disappeared, and the price decreased. My priority is to return to PHL, having booked a roundtrip from PHL to FLL with a layover in BOS. I am flexible if the layover changes, as long as I arrive in PHL on 2/14/[redacted] before 9:00 PM. I urgently need this matter resolved.

I had an upsetting experience with JetBlue on my recent flight as a TrueBlue member and CC holder. The crew on my FLL to MDE flight on the 22nd were loud and rude. One attendant behaved inappropriately by running down the aisle. The crew's behavior was unprofessional, discussing personal matters throughout the flight. On my return on the 27th, the crew did not adhere to federal regulations. I asked to move to an empty row for social distancing, but was denied. A passenger in Row 13 had a dog out of its carrier, and the crew did not address it properly. This disregard for safety measures was disappointing. I have evidence of passengers not wearing masks. The lack of adherence to safety rules by both the crew and passengers is concerning.

My family and I flew with JetBlue in February [redacted]. Upon arriving at the airport, we experienced "mechanical issues" with our flight, resulting in a delay and the need to fly out the next day. Unfortunately, this caused us to lose over $1,[redacted] from our resort reservation for the missed day. JetBlue provided us with a $[redacted] travel bank credit to be used within a year. However, they recently changed our upcoming flight for another trip within the year, making us return a day earlier and causing us to lose another day of vacation, which is disappointing. Regrettably, we have now discovered we cannot even take this trip due to unforeseen circumstances - as officers, our workplace is closing, and we are facing transfers and unknown schedules. We are unsure how to extend the travel bank credit beyond a year until we are settled in our new location. Additionally, when we plan future trips, we want to ensure a full 7-day vacation without sudden changes. Any guidance on resolving these issues would be greatly appreciated.

I recently traveled from Newark airport to Las Vegas on JetBlue flight [redacted]. Despite many empty seats on the plane, I unfortunately was seated next to two people, which made me uncomfortable given the current COVID situation. The seat behind me was empty, but I wasn't offered it for my safety. During deplaning, we were asked to maintain distance, even though I was seated close to another passenger the whole flight. On another occasion flying MINT, my luggage was destroyed, and my husband's was damaged with no resolution offered. Due to COVID, I couldn't replace my bag in time. These experiences have left me reconsidering my loyalty to JetBlue, as I felt my safety and luggage concerns were disregarded.

I recently had a frustrating experience with my flight from Saudi Arabia to JFK on 12 December. Despite showing proof of booking through FLYUS/WEBJET, the ticket processing was not completed, leaving me ticketless while my luggage made it through. When I approached Jet Blue customer service at JFK, I was met with unhelpfulness. The staff informed me that my travel agency was working on the ticket and offered no further assistance. I had to purchase a last-minute Delta ticket to reach my destination. Upon landing in ATL, the Jet Blue baggage office was closed during its scheduled hours, resulting in damage to my suitcase. Despite filing a report and being promised a call back, I received no communication. I had to drive three hours to retrieve my luggage, and now that I'm back in Saudi Arabia, I am seeking a resolution and a replacement for my damaged luggage. Kindly address this issue promptly.

Due to a delay with Jet Blue's flight from JFK Airport, I missed my connecting flight with Bahamas Air from Fort Lauderdale to my final destination. This led to me incurring costs for hotel accommodation for two nights and transportation. I am now seeking compensation for these additional expenses caused by Jet Blue's delay. I would appreciate a refund for the financial burden I faced, including the hotel stay and transportation to and from the airport.

On June 24, [redacted], I purchased a flight from Cartagena, Colombia to New York for January 6, [redacted], with reservation number [redacted]00 under the name V.M.B. Just 2 days before, after taking a COVID test costing $40.0, I received an email informing me that the flight was canceled. We were given the option to choose another flight starting January 9, [redacted]. Forced to fly on the 9th, I had to spend an additional $40.0 on another COVID test, $[redacted] on a 3-night hotel stay, $[redacted] on food, and faced a work crisis due to the delay. I couldn't return to work until January 19, instead of the original date of January 7, due to my employers' investigation into the flight issue. While they allowed my return, a whole week's pay of $1,[redacted] was deducted. In total, the most significant expenses incurred amount to $1,[redacted].00. I have evidence to support all these claims. This is not just a complaint; I aim to open a dialogue with the airline or, if necessary, seek legal action to address this issue based on travelers' rights. Thank you for your attention, and I hope for a prompt resolution.