My husband and I were on flt *** on ****. Family in front of us removed masks as soon a...

GetHuman5324982's Complaint About a Flight issue with JetBlue from October 2020

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The issue in GetHuman5324982's own words
My husband and I were on flt *** on ****. Family in front of us removed masks as soon as they got seated in** A,B,C right in front of us. We were in **A and C. Wife in **D had on mask under her nose. The cabin crew rarely circulated. About an hour in a crew member passed. I stopped him to ask if masks were mandatory. He said yes so I nodded towards family in front. he had'nt noticed but then asked them to put on masks and made an announcement regarding masks. They put on masks and the kids promptly removed their's as soon as the crew wasn't in sight. no further checks by crew. I booked with Jet Blue due to their policies. Very disappointed with the cavalier attitude towards masks. this was a return flt. outgoing flt was great. I asked an agent at TPA how to file complaint at arrival but I couldn't find the link that he shared.

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JetBlue

Complaint About a Flight issue
Reported by GetHuman5324982
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 2683 others
0 customers following this

Timeline

GetHuman5324982 started working on this issue
Oct 2nd, 2020 1:56pm