JetBlue Customer Service Issues

I'm trying to cancel my flight with the confirmation code TEUWEQ. I couldn't do it online, even though I managed to cancel the return flight using a different confirmation code. Unfortunately, the vacation rental home we booked in August was canceled due to Covid, so we can no longer make the trip. I saw online that JetBlue has no cancel fees, so I'm confused why I couldn't cancel online. The passengers on the booking are Dawne Widener-Burrows and Lawrence Burrows. I am requesting JetBlue to cancel this flight and transfer the credit to my travel bank.

I am reaching out regarding confirmation #BIVUHY for a trip booked on May 18, [redacted]. The trip to Ireland had to be canceled due to Covid-19. Unfortunately, my daughter, a nurse practitioner, and son, an ER Nurse, were unable to travel due to their essential roles during this time. Despite JetBlue and Aer Lingus offering full refunds for canceled flights, they are stating that since I did not book directly with Aer Lingus, I am not eligible for a refund. The deadline to rebook the flights is December 2, [redacted], but with uncertainty around Covid-19, it is unclear when we can reschedule. This situation has been disappointing as a loyal JetBlue member, and I am looking for a better solution to this issue.

The Danish Government has prohibited travel to the US this summer, resulting in the cancellation and refund of all my international travel bookings. Unfortunately, Bluejet has only offered me a travel bank credit, which compels me to travel within the next couple of years and limits me to using Bluejet for domestic flights. Given that I do not anticipate traveling to the US in the coming years due to the circumstances that led to my canceled trip, the travel bank credit is not viable for me. This trip was meant to celebrate a 50th birthday and explore the country. However, with the current situation, the birthday will not be celebrated next year as planned, making the travel bank credit irrelevant to my needs. I kindly request your assistance in exploring options for a refund in this situation. Thank you. Martin Kryger Poulsen (Reservation number IOQJXI)

The Danish Government's decision not to allow travel to the US this summer led to the cancellation of all my international travel plans and refunds for flights, rental cars, and hotels except for Bluejet. Bluejet is only offering a travel credit that restricts me to using their services for domestic flights to the US within the next few years. Unfortunately, I won't be able to utilize this credit as I don't anticipate traveling to the US in the near future. This trip was meant to celebrate a milestone birthday and explore the country. Since the birthday won't be next year and the people we planned to meet won't be available, I would appreciate it if you could assist me in obtaining a refund instead of a travel credit. Thank you. - Martin K. P. (Reservation number IOQJXI)

I am inquiring about the inability to reschedule my flight that was canceled by your airline because of the pandemic. I would prefer to rearrange my travel rather than seek a refund. My departure is from FLL on the 21st of March [redacted], and my return is from PAP to FLL on the 30th of March [redacted]. The confirmation code is AITPKQ. A friend contacted your offices on my behalf today from Florida, and I was informed that rebooking the flight was not possible. Kindly provide clarification on this matter as it seems unjust that I am unable to reschedule a flight that I did not cancel. - Derek T.

I recently traveled from JFK to Jacksonville, FL with confirmation number CZMPEB and frequent flyer number [redacted]. Despite receiving emails about leaving middle seats vacant, I found someone in seat 9B, which was supposed to be empty. The next row was unoccupied, yet I was only offered seats 31C or 31D. Moreover, the TVs in rows 31 D, E, and F were not working, and I have requested a refund of $15. During deplaning, a passenger in around row 27 stood up before it was safe, causing a disturbance. I believe all passengers should follow safety protocols equally. I hope for a response to address these issues promptly. Thank you.

I am Marina Travaglini. I made a flight reservation on Kiwi.com for flight number B665 from New York JFK to Albuquerque with JetBlue Airlines. My booking reference on Kiwi.com is [redacted]8. Unfortunately, my flight got canceled, and I requested a priority refund in April. It was supposed to take 6 weeks, but I am still waiting for the refund. The other two airlines involved in my booking have already refunded Kiwi, but I am still waiting for the refund from JetBlue Airlines. I just want to know if there is an issue delaying my refund as it has been quite some time. I understand that my booking was not directly made on your website, but until JetBlue processes the refund to Kiwi, I cannot receive my full refund. Thank you for your assistance.

Hello, I recently logged into my account but am still uncertain about the status of my refund for the cancelled trip to Aruba. The system shows a credit code of RFND for each cancelled ticket, totaling $1,[redacted].50 for two people. However, I have not seen the refund reflected in any of my accounts. I did notice that luggage charges were credited to my account. I am now unsure if RFND indicates a refund or a credit for future travel. If it is a credit, I would like to know if it can be converted to a refund. Your prompt clarification on this matter would be greatly appreciated. Thank you. Best regards, Brent M.

I struggled to leave a compliment but had a great experience with Gilbert Fajardo at Los Angeles International Airport. On June 14, for Flt [redacted] from LAX to FLL, there was an issue with my reservation being separate from my family's. Mr. Fajardo patiently assisted me in getting a boarding pass as my husband handled our luggage at the ticket counter. At the gate, my ticket showed "already boarded," causing panic as my family was already on the plane. But Mr. Fajardo was there, remembered my situation, and promptly arranged a seat for me. Thanks to him, I was able to join my family and continue my journey. I am truly grateful to Mr. Fajardo for his exceptional help in this situation!

In September [redacted], my husband and I bought tickets to Costa Rica to celebrate our son-in-law's 60th birthday. Despite my husband having lung surgery in October [redacted] and my own underlying liver condition, we were both looking forward to the trip. However, due to the widespread news about the Covid Pandemic in March [redacted], we were concerned about our health and safety. Following the CDC's recommendations for travelers 65 and over with underlying conditions, we sadly had to cancel our trip. We are kindly requesting a refund instead of a voucher as we do not anticipate traveling in the future. Our confirmation number is [redacted].

Good afternoon, my name is Orlando Santiago. On July 16, I traveled from San Juan, Puerto Rico to Tampa on flight [redacted] departing at 12:10 PM with my mother, wife, and dog. Despite arriving early, the flight was delayed multiple times and we departed at 8:30 PM. I requested a wheelchair for my 84-year-old mother, but it never arrived. We were given a $10 voucher in an expensive airport where even a coffee for two costs $10. When attempting to pass through security, my dog's documentation was rejected. I had all required documents except the doctor's license number as we returned just before the pandemic and couldn't leave Puerto Rico afterward. I was charged $[redacted] for the dog, which I was told would be refunded, but wasn't. I then had to pay an additional $50 for a carrier bag for the dog. This experience with JetBlue has been very upsetting. I hope they can compensate us adequately, considering our many years as loyal customers. Thank you. My email is [redacted] and my phone number is [redacted] for any questions. Thank you.

I feel like I overpaid for a one-way flight from Tampa International to JFK, NY, with two tickets totaling over $[redacted]. Additionally, on the flight, my husband and I were seated in row 21 with mostly empty rows behind us. I wonder why the flight attendants didn't rearrange passengers for better spacing. Furthermore, there was a couple in row 20 in front of me who were kissing throughout the flight, making me uncomfortable. The flight attendant should've asked the young lady to return to her aisle seat. I usually fly Jet Blue and have been pleased, especially when traveling between JFK and my Clearwater condo. Unfortunately, I missed a call from Jet Blue, and I've been unable to reach them to address these issues. Best, Catherine F.

We had a flight booked from Orlando to Newark on March 20-22, [redacted], Confirmation: MFSMUO. Unfortunately, due to COVID, our trip was canceled through Agent Amanda. Expedia Travel Service handled the booking. Despite informing them of the cancellation, they have not refunded the flight costs. We have tried to resolve this with Expedia but receive responses from different people each time. We are considering lodging a complaint with the US Department of Transportation. Any assistance in getting a refund for the canceled trip would be greatly appreciated.

I am writing to bring attention to a concern regarding Pedro and Delfa Moncada's flight booking to Ecuador earlier this year. Due to their age and health conditions, they had to cancel their March 8 flight due to the emerging COVID-19 situation. Despite reaching out to customer service for a refund instead of credit, they were met with rude and unhelpful agents. As they will not be able to fly in the future, a refund is crucial to cover their healthcare expenses. Given our loyalty to JetBlue, I trust that the company can assist in resolving this matter promptly. Please contact me via email at [redacted] or on my cell at [redacted]. Your prompt attention to this matter would be greatly appreciated.

I booked my flight for Friday, July 17, [redacted]. Initially, I was confirmed to travel on Saturday, August [redacted]. Subsequently, I received an email with updated times, which I accepted. However, on Monday, August 17, [redacted], I received another email alert stating I need a Covid-19 test by law. The short notice has caused me concern. I made an appointment for a test, scheduled for today, Wednesday, August 19, [redacted]. Unfortunately, I won't have the results until a week later, and my flight is on Saturday, August 22, [redacted]. I am uncertain of the best course of action in this situation. I appreciate any assistance you can provide. Thank you.

I recently read about the incident where a Brooklyn mother and her six children were removed from a flight because her 2-year-old wouldn't keep her mask on. I am extremely upset by this situation. My spouse and I have always chosen to fly with Jetblue because we believed your staff were more compassionate and approachable than those of other airlines. However, I find this behavior unforgivable. The flight attendants involved should be dismissed for their actions. To force a family of seven, including six children, off the plane is unacceptable. I have decided that I will not be flying with Jetblue in the future. The impact of the pandemic on the airline industry is concerning, and I believe that airlines needed a reality check. It is unfortunate that this incident occurred, leaving the mother and her children feeling helpless. I sincerely hope that this situation leads to positive changes in your company.

I was deeply upset by the treatment the woman and her six children received from Jet Blue when they were stranded in Orlando. After reading reports from various sources, it seems that Jet Blue did not adhere to its own guidelines, as the child in question was only two years old and not required to wear a mask. The handling of this situation was entirely unacceptable. If the captain had checked the child's documentation to confirm the age, this mistake could have been avoided. The way this mother and her children were ejected and left stranded is disgraceful. At a time when empathy and understanding are crucial, Jet Blue's actions fell short. The crew's behavior on that flight was a complete failure. I am hesitant to provide my contact information to Jet Blue at this point. It's disappointing that despite expressing my concerns, there may not be a meaningful response from the airline.

We are preparing to travel with our 16-pound dog for the first time with Jet Blue Airlines. We have been having trouble finding a carrier that fits the required dimensions of 17"L x 12.5"W x 8.5"H for our furry friend. We have found some slightly larger soft carriers that could compress within the specified dimensions to accommodate our dog comfortably under the seat during takeoff and landing. We kindly request clarification on whether this would be acceptable. Additionally, we have been unsuccessful in locating a carrier that matches the exact dimensions, and we would greatly appreciate any recommendations you might have. We travel frequently to our home in Florida with Jet Blue and wish to bring our beloved pet along. Your assistance in this matter would be greatly appreciated. Thank you. - Liz

Confirmation VGOIIS: I booked a flight and received a reservation. However, when I attempted to check in, the flight details were different. The original flight I booked was B6700 from LAX to FLL departing at 10:00 am, but upon checking in, I saw flight [redacted] leaving at 3:51 on the same day. I have airport transportation arranged for the earlier flight on September 9. Can you please rebook me on the original flight as soon as possible?

My confirmed flight from LAX to BUF was canceled (Loc#: GACYUY). I rebooked a new itinerary, including a BUF to BOS flight with a 4-day layover and return to LAX. When I called customer service the same night to inquire about my Travelbank credits, I was informed that they usually appear immediately. After canceling my original booking and making the new one, my points balance reflecting the reinstated points appeared promptly. However, when attempting to use the Travelbank funds towards the new purchase, the funds did not show as received. This morning, I received two emails within a short span of time, showing two different Travelbank balances of $11.20 and $68.10. Despite multiple attempts to access statements on the Travelbank website, I keep receiving an error message prompting me to retry. Could you please assist in crediting the payment made with my jetBlue card using the Travelbank balance? If I need to handle this myself, please provide guidance on the procedure. Thank you. - S. Malick