On Oct **, **** my husband, William L Ambrose, and I were flying our return trip on Je...

GetHuman3791473's Complaint About a Flight issue with JetBlue from October 2019

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The issue in GetHuman3791473's own words
On Oct **, **** my husband, William L Ambrose, and I were flying our return trip on Jet Blue from Boston to Nashville. My husband's Confirmation code was..*ZKKNQT. When we arrive at the airport he went to the kiosk and printed out his ticket. He was not give Pre Check. My husband and I are both are trusted travelers and have Global Entry cards. This information is in you JetBlue information and he had Per Check on the flight from Nashville to Boston.*My husband had a dramatic fall several years ago and has had multi foot surgeries at Duke University. He walks well and can not stand for long periods of time. Thus the need for Per Check. *We went to the main desk and asked that he be issued a ticket with the PreCheck. the JetBlue counter person said that she could not access the information and that Bill would have to go through the * security regular line. We talked to the lady that was from the Pre Check line and she said so sorry but he could not go through this line. We do not carry out Global entry cards with us on domestic flight. Never needed too.*the end result was that my husband had to stand in line for ** mins. to get through security and if our plane had not been delayed would have missed the flight. By that time he was hurting and had to sit down.*I complain to you because this was a glitch in your system. Fix it. I was stressed and he was put in a situation that was very uncomfortable. *JetBlue is our choice airlines for our trips to Boston. Our flights have always have been easy and friendly. Please do not put us in this situation again. We have paid for Global Entry and expect to have Pre Check.

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JetBlue

Complaint About a Flight issue
Reported by GetHuman3791473
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 4385 others
0 customers following this

Timeline

GetHuman3791473 started working on this issue
Oct 18th, 2019 11:53pm
GetHuman3791473 indicated the issue is not fixed yet.
Oct 19th, 2019 12:21pm
GetHuman3791473 indicated the issue is not fixed yet.
Oct 19th, 2019 12:22pm

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