During my trip to Florida in late October, I had been attacked by a dog* and for the pa...

GetHuman-kerkinch's customer service issue with JetBlue from October 2019

Help with my JetBlue issue
The issue in GetHuman-kerkinch's own words
During my trip to Florida in late October, I had been attacked by a dog* and for the past year, have undergone numerous facial reconstruction surgeries. I had received a $*** Travel Credit issued November *, **** and am unable to travel before its expiration (*******) due to ongoing facial reconstruction surgeries (am submitting a letter from my surgeon, Steven Rotter, MD of Forefront Dermatology dated ********) requesting a *-month extension for travel in light of completion of my facial surgeries. How can I accomplish submitting this medical letter and request for the travel extension? My email is *****@***.com and phone * is (*******-****). Thank you for your consideration and assistance in handling this request!

GetHuman-kerkinch did not yet indicate what JetBlue should do to make this right.

How GetHuman-kerkinch fixed the problem
A pin was supposed to be sent to my email and it never was. I ended up calling Jet Blue and spoke to rep. Was told to just book flight by **** for use in future when I would be able to travel after my reconstruction surgeries were completed.
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JetBlue

Customer service issue
Reported by GetHuman-kerkinch
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman-kerkinch shared how to fix
Seen by 12 customers so far
Similar issue to 4382 others
0 customers following this
Items needed
Name on ticket
Booking reference
Email address on the account

Timeline

GetHuman-kerkinch started working on this issue
Oct 18th, 2019 6:27pm
GetHuman-kerkinch confirmed the issue is fixed. Hooray!
Oct 18th, 2019 11:39pm
GetHuman-kerkinch confirmed the issue is fixed. Hooray!
Oct 19th, 2019 12:22am
GetHuman-kerkinch confirmed the issue is fixed. Hooray!
Oct 19th, 2019 12:24am

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