I have now been waiting for a refund on a flight for six weeks. I have called no less...

I have now been waiting for a refund on a flight for six weeks. I have called no less than five times, I keep being told that I will be helped, but that has not occurred. What do I have to do to get my money refunded as promised. On the last call I did get an email that the money was taken out of the "travel bank" which it should not have been in to begin with and then I was told to wait * to ** days. Now it has been two weeks with still no refund:**Dear Mrs. ARYN BOWLBY SAFRANEK * *Thank you for choosing to jet with JetBlue and using your Travel Bank account to purchase your ticket. * *We are confirming the use of your Travel Bank funds to purchase a ticket with us. Please see the transaction details below. * *Purchase Transaction Details. *Passenger Name: VOIDTRANS BOWLBY *Transaction Id: ******** *Ticket Number: ************* *Amount Debited: ***.** *Account Balance*: *.** * ** Account balance after this transaction. If further transactions have taken place, the statement balance may differ when you go online. The online balance is the correct and current balance. Please note that the debited amount shown above may not reflect the full cost of the ticket purchased, but rather the value of the Travel Bank funds applied. * *For more detailed information about this transaction or any other activity in your Travel Bank account, please log in to Travel Bank and review your statement. ** *We look forward to having you on board!