JetBlue had our original connecting flight B***** delayed from MCO (Orlando) departing...

GetHuman-mrmgd's Baggage Problem issue with JetBlue from June 2019

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The issue in GetHuman-mrmgd's own words
JetBlue had our original connecting flight B***** delayed from MCO (Orlando) departing at *:**am to JFK (New York) arriving at **:** the last minute of boarding, to **am and then finally **am...thus preventing us to make our connecting Asiana Air flight OZ**** departing from JFK at *:**pm on that same day Wed ******* to ICM (Seoul) arriving on Thur ******* at *:**pm.**We had to scramble to call JetBlue airlines because your “Ask Us” desk was so busy w* customers in line scrambling for other flights out as well. When I spoke w* a JetBlue representative, they only gave us * options: flying at a much later flight time Wed ******* at approx *pm to Boston and connecting to Qatar Airways (at Doha) or connecting to a China Airlines flight —which we know has very bad customer service reviews!!**As we opted for Wed *******, for MCO to BOS, on flight *** departing from MCO at *pm & arriving in Boston at *:**pm. From BOS, we had to take a connecting flight QR *** on Qatar Airways on Wed ******* from BOS to DOH at **:**pm and arriving in Doha at *:**pm Thur *******. From there, we had to take another connecting flight *** from DOH to Saigon, Vietnam —departing from DOH at *:**pm Thur ******* and arriving at our final destination in SGN at *:**am on Friday morning *******.**The frustrating thing was that we had to retrieve ourselves the * large boxes we checked in on the original JFK flight out Wed ******* to BOS at *:*am, carry on * luggage lifts back to MCO JetBlue check-in luggage again, obtain new sticker, go through security clearance twice again, in order to scramble to another flight out from MCO to BOS at *pm departure.**Now, only when we arrived at our final destination in SGN, did we find out * large check-in boxes were missing. The representatives at Saigon Lost Luggage department found out that it originally got lost in the shift of checking-in of the * boxes the second at MCO (Orlando) to Boston.*NOTE: The JetBlue representative at check-in at MCO (Orlando) gave us only * of * check-in receipts instead of * total check-in receipts. * The SGN representatives at Lost & Found department were able to only locate * of the * missing large boxes. * However, they said the *nd missing check-in box (out of * total checked-in boxes originally done only at MCO the second time around) cannot be tracked since they never gave us the *th check-in receipt (which someone removed from the stapled check-in receipts given to us at MCO (Orlando).* They suggest we contact JetBlue to track down our missing checked-in box originating from the Orlando (MCO) check-in counter.* ALERT: My daily Hi-Blood Pressure medication and other medication in addtion to our * children’s clothing is now missing from this large check-in box.* Now, I’m in an international country without my daily medication to live !!...due to JetBlue’s incompetence!!!

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Baggage Problem issue
Reported by GetHuman-mrmgd
Jun 28th, 2019 - 4 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 3017 others
0 customers following this
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GetHuman-mrmgd started working on this issue
Jun 28th, 2019 8:59pm
GetHuman-mrmgd indicated the issue is not fixed yet.
Jul 4th, 2019 7:42am

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