Our current trip on JetBlue March **-March **, **** took flight **** from (BOS) Boston...

GetHuman2651875's Complaint issue with JetBlue from April 2019

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The issue in GetHuman2651875's own words
Our current trip on JetBlue March **-March **, **** took flight **** from (BOS) Boston, Ma to (PLS) Providenciales Turks & Caicos and flight **** home - confirmation code YKBETT was full of difficulties and complications, from start to finish.*When booking the flight, the website was very difficult to open to check flights. When trying to get the boarding pass for March **, **** flight **** from (BOS) Boston, MA to (PLS) Providenciales, Turks & Caicos, I needed to input the information four times before the website would accept the information and print out the boarding passes. I had to call JetBlue for guidance* it was a waste of time and effort. This process should be a streamlined and much easier.*Second, on March **, ****, we took flight **** from (PLS) Providenciales to (BOS) Boston, Ma. The flight was delayed due to mechanical difficulties. JetBlue agents claimed there was a smell and they were trying to fix the problem. JetBlue agents did not convey the issues to passengers on a timely basis. The agents were not forthcoming and transparent with information. JetBlue agents kept saying things that were hard to believe, like “they finally fixed the issue and was just getting the plane ready for takeoff,” and over * and half later they still stated they were still getting the plane ready. Obviously, it takes less than one half hour to empty the plane and get it ready for reboarding. Then JetBlue agents said the pilot was going to come out and make a statement. We never saw or heard from a pilot. *When I tried to find out if the flight was cancelled what options I had, the women at the agent’s desk would not help and would not look at other options, just kept repeating they have not cancelled the flight yet and would not help. Also they said JetBlue would not work with other airlines to get alternative flights* other airlines routinely provide this service. After a four (*) hour delay, when I asked the agents again what was going on, I asked for their names: one agents’ hair and ascot were covering her nametag, so could include them in the email to JetBlue they all took off their name tags. Is this a JetBlue policy?* I never raised my voice or spoke disrespectfully. It was clear the agents were not trained in how to handle this situation. The Turks & Caicos airport was extremely crowded and hectic. When the flight was finally cancelled they has us go to the check in counter for vouchers for a hotel and meals. When I asked to speak to the supervisor I was told she was still inside through custom and was not coming out to check in desk. There were four JetBlue agents at the check in desk and again it was clear they were not trained in how to handle this situation. The JetBlue agents huddled together for about **-** minutes and then took an extremely long time to give out the vouchers. As an aside the hotel we were put up for the night was fine but only $** a person for dinner does not buy a lot of food on the island.*The whole experience was very disappointing how the JetBlue staff handled the flight cancellation.*Leslie and Michael Chazan******@***.com

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JetBlue

Complaint issue
Reported by GetHuman2651875
Apr 1st, 2019 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 584 others
0 customers following this

Timeline

GetHuman2651875 started working on this issue
Apr 1st, 2019 4:04am

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