I am a JetBlue frequent flyer. I have never had an issue before with JetBlue and I hav...

GetHuman2077599's customer service issue with JetBlue from January 2019

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The issue in GetHuman2077599's own words
I am a JetBlue frequent flyer. I have never had an issue before with JetBlue and I have actually recommended your airline to friends and family. However, my latest experience requires me to write this complaint because the actions of one individual should not taint my overall positive view of your airline but must be brought to your attention. On Monday, January **st, my wife and I were scheduled to depart from Santa Domingo on Flight ***. I did exactly what I have always done and thought everything was fine since I went through two checkpoints rather easily. When we got to the JetBlue gate and were in the process of boarding, your employee, a male, in his **'s, clean shaven, thin, dark hair (he was the only JetBlue male employee I noticed in the area) looked at my ticket and stated it was not "stamped." I did not know what he was referring to. As I indicated, I had already went through two checkpoints, presented my ID and ticket, and was cleared for entry. Apparently, whatever stamp was required was not there, an obvious mistake by security personnel who let me in. But, that mistake would be obvious to airline personnel, NOT passengers who just do what they're told. This individual basically said I couldn't board unless I got the ticket stamped. Okay, I understood that. But, then he offered no information or assistance until I basically asked, "Well, what do I do now?" Meanwhile, the flight is scheduled for takeoff in about ** minutes. This employee made me feel like I did something wrong, that it was MY fault and that the situation was annoying him. When he saw that I wasn't too happy with his treatment of me, he walked me out of the boarding area and instructed another JetBlue employee to escort me back to the Immigration desk. He picked a woman, late **'s, who was very obviously pregnant, to escort me back. The woman could hardly walk due to her condition. Meanwhile, the flight is taking off in less that ** minutes. I thanked her anyway and just went to the Immigration desk myself. They corrected the situation and I literally had to run back to the gate. Meanwhile, this agent wouldn't allow my wife to remain in the boarding area to safeguard my luggage. She had to wait outside and I had to expeditiously walk, then run, with my luggage. **This individual's demeanor and lack of concern for the immediacy of this situation is NOT typical of a JetBlue employee. This is why you should make every effort to identify who he was and why his customer service skills are not up to JetBlue's standards. The fact that he assigned a pregnant woman to escort me in a time sensitive situation showed an unacceptable apathetic attitude that I trust I will NEVER experience again with ANY of your employees. **I eagerly await your response. Thank you.

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JetBlue

Customer service issue
Reported by GetHuman2077599
Jan 30th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1478 others
0 customers following this

Timeline

GetHuman2077599 started working on this issue
Jan 30th, 2019 8:35pm

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