We had * tickets Santa Domingo to Boston today. It was Canceled. I called JetBlue and J...

GetHuman1997826's customer service issue with JetBlue from January 2019

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The issue in GetHuman1997826's own words
We had * tickets Santa Domingo to Boston today. It was Canceled. I called JetBlue and JetBlue changed our tickets to another time free of charge. Then I receive notification that that flight was also canceled. I tried calling JetBlue. We called for hours. JetBlue said that they can’t answer the phone data phone volume. We tried chatting. And we tried the website. We could not resolve the issue. We ended up purchasing one way tickets from Santa Domingo to New York city because these were the only ones we could find. We were traveling with her three children as a family vacation. Tickets were $*** each. The only reason I bought them is because we could not get in touch with JetBlue. We were stuck. Very frustrated. We would like to be reimbursed for the one-way tickets we purchased. We were forced to do so because we could not get back to Boston until next week. This is unsatisfactory seeing that we could’ve gotten on the earlier flight like we did. But we needed to buy them because they would’ve disappeared if we had waited many many more hours to get in touch with JetBlue. Please help us. We would like to be reimbursed for the one way tickets we were forced to buy due to JetBlue not answering our calls. In addition we lost ** hours of our planned vacation inside trying to rectify the problem. Thank you for your help

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JetBlue

Customer service issue
Reported by GetHuman1997826
Jan 19th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1387 others
0 customers following this

Timeline

GetHuman1997826 started working on this issue
Jan 19th, 2019 9:21pm

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