Hi really hoping this can get resolved * restore my faith. My name is Robert cowen my p...

GetHuman-bobsagee's customer service issue with Jet2.com from April 2021

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The issue in GetHuman-bobsagee's own words
Hi really hoping this can get resolved * restore my faith. My name is Robert cowen my partners name is Mary Cowan we have been using u about *** going on *** holidays per year and we love using u. This issue dates back * **** starting September*October time we booked * go * Turkey but u cancelled holidays due * covid restrictions and refunded full amount within a week which we understood but upset because the reason why we were going was * get our implants finished but had * cancel. We then booked a holiday * tenerife on the **th of December for a week for us and our family my son daughter-in-law, and * grandson's * of us in total which cost me *** deposit. My in-laws booked the same holiday for a party of * my daughter in-laws mum dad sister and her son. Unfortunately about * month b* we were going my daughter in-laws mother got diagnosed with cancer which obviously meant that nobody was able to go on holiday . They got a credit on another holiday for the deposit they paid thankfully and I have been trying ever since to get the same but haven't found the right place to send information to as I have tried so many places and tried many phone calls but to no avail. We have just re-booked our Turkey holiday which cost **** pounds and a month later it has gone down in price *** pounds to **** so we r having no luck at all. We r going on the **th of May * * weeks * side in antalya Turkey * hopefully get our teeth finished. We have tried on countless occasions * put in discount numbers but they have NEVER once worked. Every time we go on holiday we get a *** pound standard discount each but can never use them?. Please can you help us resolve our situation as we r having absolutely no luck at all. Mr and Mrs cowen .

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Jet2.com

Customer service issue
Reported by GetHuman-bobsagee
Apr 2nd, 2021 - 4 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 1922 others
0 customers following this

Timeline

GetHuman-bobsagee started working on this issue
Apr 2nd 10:31am
GetHuman-bobsagee indicated the issue is not fixed yet.
Apr 4th 4:37pm
GetHuman-bobsagee indicated the issue is not fixed yet.
May 12th 1:17pm