I want to change my flights and was told via email it would only cost one £** charge...

GetHuman-tscem's Cancel booking issue with Jet2.com from November 2020

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The issue in GetHuman-tscem's own words
I want to change my flights and was told via email it would only cost one £** charge . When I have gone to do this there is a flight up lift charge of £* per person snd baggage uplift charge of£* per bag added in . The original flight was £*** including baggage and the new flight via website is £*** including baggage . Can you please explain why we are being charged the extra? How can this be fair when the flight I am changing to is cheaper and we accept there is no refund and we were willing to pay the £** change fee ? Thanks

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How Do I Change My Booking on Jet2.com?How Do I Make a Booking with Jet2?
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Jet2.com

Cancel booking issue
Reported by GetHuman-tscem
Nov 13th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3132 others
0 customers following this

Timeline

GetHuman-tscem started working on this issue
Nov 13th, 2020 2:16pm