On **th March at boarding gate at Edinburgh to Fuertevera we were told to collect our...

GetHuman-fayyule's customer service issue with Jet2.com from April 2020

Help with my Jet2.com issue
The issue in GetHuman-fayyule's own words
On **th March at boarding gate at Edinburgh to Fuertevera we were told to collect our luggage as holiday cancelled. Were told Jet * would be in touch with us. As heard nothing I emailed them asking for a refund as we were loyal customers, pensioners and saved hard for our holidays. We had or used flights, accomodation, food or drink. E mail from them said they would be in touch **-** days. Yesterday all I got was confirmation of booking (**th March)!! Tried phoning with no joy.

GetHuman-fayyule did not yet indicate what Jet2.com should do to make this right.

How GetHuman-fayyule fixed the problem
Got a phone call from jet * this morning to say money was being refunded!
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Jet2.com

Customer service issue
Reported by GetHuman-fayyule
Apr 8th, 2020 - 7 months ago
Fixed
GetHuman-fayyule shared how to fix
Seen by 17 customers so far
Similar issue to 3252 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-fayyule started working on this issue
Apr 8th 11:22am
GetHuman-fayyule indicated the issue is not fixed yet.
Apr 10th 3:37pm
GetHuman-fayyule indicated the issue is not fixed yet.
Apr 10th 3:39pm
GetHuman-fayyule indicated the issue is not fixed yet.
Apr 10th 3:39pm
GetHuman-fayyule indicated the issue is not fixed yet.
Apr 10th 3:41pm
GetHuman-fayyule confirmed the issue is fixed. Hooray!
Apr 11th 11:42am

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