RE: Booking Reference: **NR*D**My husband and I and two friends had booked returned fli...

GetHuman4491581's customer service issue with Jet2.com from March 2020

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The issue in GetHuman4491581's own words
RE: Booking Reference: **NR*D**My husband and I and two friends had booked returned flights to Madeira with Jet*.com on the following dates **Friday ** March : Flight LS*****Monday ** March: Flight LS******Unfortunately, our friends, Mrs Christina Hughes and Mr Christopher Hughes were unable to travel due to their car being stolen late in the evening on Thursday ** March.**Obviously, due to the personal impact on both themselves and the family as personal items including medication were in the stolen car and the police*crime scene investigators did not arrive until mid-morning on Friday ** March, our friends were unable to travel.**Can you confirm what the process is to gain a refund of the flight costs and the cost of the advance seat bookings which were paid in good faith for this booking.**Total cost of flights - £***.***Total of cost of seat reservations: £**.***Total refund requested: £***.****Look forward to hearing from you.**Many thanks**Debbie Gill

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Jet2.com

Customer service issue
Reported by GetHuman4491581
Mar 19th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2395 others
0 customers following this

Timeline

GetHuman4491581 started working on this issue
Mar 19th 12:12pm

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