I called a your company to book a flight and in turn they booked me on a supposed hotel...

GetHuman-jeneck's customer service issue with Jet2.com from October 2019

Help with my Jet2.com issue
The issue in GetHuman-jeneck's own words
I called a your company to book a flight and in turn they booked me on a supposed hotel ripping me off booking me on a cruise as I was there to see my son graduate from Navy boot camp this S*****@***.com* * S*****@***.com. Handled my so-called stay while I was there at a place called Hunan Square that was a privately owned location owned and for sale by a woman with the full mailbox taking out money after money from my credit card and booking me on a cruise as well. I know he worked there because he never got off the phone with me after booking my flight also after speaking with this agent'I received a phone call back immediately saying he didn't work there trying to cover. Now I spend my hours after hours trying to fix this as I couldn't cancel my credit card because I needed it for the trip. Disputing the charges spending hours before leaving spending hours when returning headache after headache what do I do now but the obvious. Distraught in Florida....

GetHuman-jeneck did not yet indicate what Jet2.com should do to make this right.

How GetHuman-jeneck fixed the problem
Credit card dispute, multiple hours on phone conversations explaining my situation. Mother-in-law in the hospital in Illinois unable to use her return flight what can you do? Needed my credit card can't cut it up? Lawyer wants my credit card? uneasy about giving it out again? Why give it up again? Why pay for something that's already mine? I just want my money back? company that booked my flight also booked me on bogus Cruise never changed phones. To bogus email accounts, Airline was great but they booked me on a cruise and took out multiple charges on my credit card.
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Customer service issue
Reported by GetHuman-jeneck
Oct 29th, 2019 - 3 years ago
GetHuman-jeneck shared how to fix
Seen by 35 customers so far
Similar issue to 2171 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)


GetHuman-jeneck started working on this issue
Oct 29th, 2019 7:33pm
GetHuman-jeneck confirmed the issue is fixed. Hooray!
Oct 30th, 2019 12:43am

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