We have been charged for a reservation but we did not receive any email, no confirmation, no info!!!!

GetHuman-wvanzel's Make a booking issue with Jet2.com from August 2019

Help with my Jet2.com issue
Top Tip from another customer
You should always use multiple websites to cross check the cheapest flights. If you prefer calling in you can always speak with a representative over the phone.
The issue in GetHuman-wvanzel's own words
We want to receive the e-mail, the confirmation, with all the usual infos. At present we have nothing. No possibility to do check-in, no possibility to take the flight. ... Hi,*we have booked a flight frome Venice to Manchester, the **th of August.**Mr Walter Vanzella and*Mrs Roberta Grobisa**Jet* has charged the credit card, I received the message from my bank.*But we did not receive any email of confirmation. In the process of booking the computer got stuck , waiting for more than ** minutes.*How can we proceed ? *Please note that we tried to call the italian customer service number of JET* wich is not working.The line goes down just after describing the costs of the call.**Thank you,** Walter
The italian custom-centre does not exist. The english contact-center is not helping, not effort to understand. Shameful service.
We want to take the flight because we have paid it !!
How GetHuman-wvanzel fixed the problem
By Messenger, we contacted the customer center, we planned a call and Spoke to Domenico from leeds. Super kind and professional.
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How Do I Change My Booking on Jet2.com?How Do I Make a Booking with Jet2?
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Jet2.com

booking on line
Make a booking issue
Reported by GetHuman-wvanzel
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman-wvanzel shared how to fix
Seen by 23 customers so far
Similar issue to 1446 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-wvanzel started working on this issue
Aug 5th, 2019 6:39pm
GetHuman-wvanzel indicated the issue is not fixed yet.
Aug 6th, 2019 7:24am
GetHuman-wvanzel indicated the issue is not fixed yet.
Aug 6th, 2019 8:10am
GetHuman-wvanzel confirmed the issue is fixed. Hooray!
Aug 8th, 2019 9:37pm

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