I am trying to help My Son who is backpacking, you have cancelled a connecting flight a...

GetHuman-davenes's customer service issue with Jet Airways from March 2019

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The issue in GetHuman-davenes's own words
I am trying to help My Son who is backpacking, you have cancelled a connecting flight and have not provided an alternative or have you refunded the money. Both my son and I have tried ringing but * hours waiting to speak to customer services is not acceptable. My son has emailed and the response was not very useful, it just said "kindly assist the same". What does this mean? *I have been on your website to request a refund due to a flight disruption but not have any response. The flight is the ******** form JOH-COL Confirmation code is GOTZHZ and booking reference is *************. As far as we can tell the AUH-BOM has been cancelled and an alternative has not been given* Please can you assist immediately so alternative arrangements can be made.* Thank you Vanessa Leyland
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Jet Airways

Customer service issue
Reported by GetHuman-davenes
Mar 27th, 2019 - 23d ago
I have an issue with Jet Airways too
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Seen by 6 customers so far
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GetHuman-davenes started working on this issue
Mar 27th 9:48am