MY JET AIRWAYS flight from DEL-KTM on ********** at *.** Am (connecting flight from NRT...
GetHuman2533178's customer service issue with Jet Airways from March 2019
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The issue in GetHuman2533178's own words
MY JET AIRWAYS flight from DEL-KTM on ********** at *.** Am (connecting flight from NRT-KTM) got cancelled. In the mail from Jet Airways I did not receive an alternate flight option or a refund. *The flight from NRT-DEL is with All Nippon Airways and still ok. *But, I was looking to book a new flight from DEL-KTM (with Air India) and there I am only allowed **kg CHECKED BAGGAGE, while before I was allowed **kg for both the connecting flights (NRT-DEL, DEL-KTM). *If I book that new flight myself, I will also have to clear immigrations and customs and then check in again (in Delhi Airport). I am from Belgium and do not have an Indian visa! **I WANT JET AIRWAYS TO BOOK ME A NEW FLIGHT, AROUND THE SAME TIME AS MY PREVIOUS FLIGHT, AND IT MUST BE CONNECTED TO THE PREVIOUS FLIGHT (NRT-DEL) SO THAT I CAN HAVE **KG BAGGAGE ALL THE WAY TO KTM AND DON'T HAVE TO CLEAR IMMIGRATION & RE-CHECK IN IN DELHI AND CAN TRANSFER WITHOUT PROBLEMS.
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