Jaybird Customer Service Issues

I am currently experiencing issues with my second pair of Jaybird X3 earphones this year. Despite these being my favorite, I have faced problems with both pairs. Recently, the charging light on my current pair has stopped working - there is no red light at all. I have attempted a hard reset but to no avail. Furthermore, these earphones now refuse to connect to my iPhone. Despite multiple hard resets, they only flash a green light instead of both red and green. I have even tried deleting the Jaybird from my Bluetooth settings and app, but the pairing issue persists. My previous pair lasted only 4 months before the charging ceased, and this current pair is only 6 months old. I am seeking a solution and hoping for a pair that is more durable. I have noticed that if I manage to connect them, they disconnect from my phone after just 4 minutes. I would appreciate your assistance in resolving these connectivity issues.

Subject: Quality Issues with Jaybird X3 Headphones To Whom It May Concern, I recently purchased a pair of Jaybird X3 headphones, and within a few months of use, they have started malfunctioning. Prior to this, I had already experienced issues with two other replacements of the Freedom model. I am disappointed with the quality of the X3s, as they keep showing low battery notifications even when fully charged and make a buzzing noise at random intervals. I have tried troubleshooting with your app and online resources without success. I have spent hours trying to reach your customer service at 0[redacted] but have not been able to connect with anyone. This level of service is unacceptable. Given my previous experiences, I am concerned about the quality control of your products. I have older Logitech equipment that has lasted over 15 years without any problems, which makes this situation even more frustrating. I am requesting a prompt resolution to this matter as my son is also affected by the faulty headphones. I have included my previous case reference number for your review. I would appreciate it if a member of your management team could reach out to me at [redacted]9. I look forward to hearing from you soon. Sincerely, Maria

Hello, I’m Darren. I own the Jaybird Vista True Wireless Bluetooth Sport Waterproof earbuds which I use constantly except when I sleep. Unfortunately, the left earbud is now quieter and struggles to connect with the right one, disconnecting often. I would like to replace them, but my family is facing financial difficulties due to a recent tragic event. I prefer not to elaborate on the details. I realize this is a big request, so I completely understand if you are unable to assist. I’m hopeful for a replacement, but if not, it’s okay. Wishing everyone reading this a pleasant day or night.