I lost my Jawbone UP* wristband fitness tracker and so I began using the UP Move track...

GetHuman-gilsanfu's customer service issue with Jawbone from May 2018

Help with my Jawbone issue
The issue in GetHuman-gilsanfu's own words
I lost my Jawbone UP* wristband fitness tracker and so I began using the UP Move tracker I had as a backup. The first day it worked but I began having issues with the accuracy of the data when I put it in sleep mode* it reported I slept for about * hrs and even though I didn't wake it until about * hrs later it continued reporting only * hrs. I unpaired it and repaired it to no avail. I deleted and redownloaded the UP Move app to no avail, so I sign out and have not been able to sign back in. for the last * days I've been getting the error that my email &*or password could not be verified*validated, or unable to reach server. I've attempted to reset the password even though I'm using the only password I've ever used for the tracker but it just seems I can no longer reconnect to the Jawbone server, if there even is one. I really would like to get another Up* but if I'm not going to be able to connect then it would just be futile. Can you please advise?
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Jawbone

Customer service issue
Reported by GetHuman-gilsanfu
May 25th, 2018 - 6 mons ago
I have an issue with Jawbone too
Fixed
Seen by 5 customers so far
Similar issue to 246 others
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GetHuman-gilsanfu started working on this issue
May 25th 12:50pm
GetHuman-gilsanfu indicated the issue is not fixed yet.
May 25th 4:23pm
GetHuman-gilsanfu indicated the issue is not fixed yet.
May 26th 3:06pm