Something has happened to my account

GetHuman-ksportsp's Technical support issue with Jagex Ltd. from August 2020

Help with my Jagex Ltd. issue
First: share to improve GetHuman-ksportsp's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ksportsp may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-ksportsp's own words
I was working on my ranging skill because of the *x skill points ... I was trying to load runescape and I was having issues because of the Authenticator. Once I got log in my character was in a different location than I had finished yesterday and was killed with one attack so I lost everything and the timer for *x experience was down to ** hours when I had finished yesterday it was at ** hours. I am not sure what is happening but I am not happy about it.**I just realized that all my coins are missing. I had ***K on the player and over *M in the bank.
I just want the coins back
How GetHuman-ksportsp fixed the problem

We are waiting for GetHuman-ksportsp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Jagex Ltd.'s attention and get better help faster. Tap below to get started.
Having Jagex Ltd. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Jagex Ltd.

Runescape
Technical support issue
Reported by GetHuman-ksportsp
Aug 17th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 432 others
0 customers following this

Timeline

GetHuman-ksportsp started working on this issue
Aug 17th, 2020 12:50am
GetHuman-ksportsp indicated the issue is not fixed yet.
Aug 17th, 2020 5:49pm
GetHuman-ksportsp indicated the issue is not fixed yet.
Aug 18th, 2020 11:17pm
GetHuman-ksportsp indicated the issue is not fixed yet.
Aug 18th, 2020 11:26pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians