Something has happened to my account

GetHuman-ksportsp's Technical support issue with Jagex Ltd. from August 2020

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The issue in GetHuman-ksportsp's own words
I was working on my ranging skill because of the *x skill points ... I was trying to load runescape and I was having issues because of the Authenticator. Once I got log in my character was in a different location than I had finished yesterday and was killed with one attack so I lost everything and the timer for *x experience was down to ** hours when I had finished yesterday it was at ** hours. I am not sure what is happening but I am not happy about it.**I just realized that all my coins are missing. I had ***K on the player and over *M in the bank.
I just want the coins back
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None of my accounts can be logged into. I recieved no ban emails.
FIX: I contacted their twitter. I had to wait due to time difference. But they fix...i have been banned for something i did not do!My runescape account was hacked, which I havent been on in years**And money has b...two days ago i played osrs tried to log in and ended up on tutorial island needin...Hey i have searched everywhere for an email to contact jagex but one does not exi...
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Jagex Ltd.

Runescape
Technical support issue
Reported by GetHuman-ksportsp
Aug 17th, 2020 - 6 months ago
I have an issue with Jagex Ltd. too
Not resolved
Seen by 6 customers so far
Similar issue to 432 others
0 customers following this

Timeline

GetHuman-ksportsp started working on this issue
Aug 17th, 2020 12:50am
GetHuman-ksportsp indicated the issue is not fixed yet.
Aug 17th, 2020 5:49pm
GetHuman-ksportsp indicated the issue is not fixed yet.
Aug 18th, 2020 11:17pm
GetHuman-ksportsp indicated the issue is not fixed yet.
Aug 18th, 2020 11:26pm

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