I have an old runescape account that i would like to get activated again. like **plus y...

GetHuman4627636's customer service issue with Jagex Ltd. from April 2020

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The issue in GetHuman4627636's own words
I have an old runescape account that i would like to get activated again. like **plus years. level in the **** for skills. **The problem is i started a new account and i can't recover my old account because i linked it to facebook. My new account under a different e-mail then my facebook account, which is what my old runescape account is under. Tried getting it back it showed that i have a character in the **** with over *** hours played with my old account, but when i tried to get it back it logged me in a a new account and no skill levels. **Old account is V*****@***.com around ****skill level character Named Vendetta***** New account is *****@***.com around ***skill levels character. Named Venddy****My friend Who played with my back then and just started up again got his old character back. Would like the same. *If this can be corrected that would be great. With another * months off work. like to play again

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Jagex Ltd.

Customer service issue
Reported by GetHuman4627636
Apr 13th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 396 others
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GetHuman4627636 started working on this issue
Apr 13th, 2020 3:59am
GetHuman4627636 shared this issue with others over email
Apr 13th, 2020 4:03am
GetHuman4627636 indicated the issue is not fixed yet.
Apr 14th, 2020 3:56am