I bought a * month membership from Google Play on my account: Kylen** on the OSRS app...

GetHuman3108811's customer service issue with Jagex Ltd. from June 2019

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The issue in GetHuman3108811's own words
I bought a * month membership from Google Play on my account: Kylen** on the OSRS app. I was given a * day free subscription membership. Today i went to log into my account onto a membership world and it told me i have to go on a F*P world. I want to know why i was charged **.** for * months when i didnt get to even play day *!! This is messed up i payed money i didnt really have on top of * payments of **.** for * bonds so i could make my account good. I did the waterfall quest to get my combat up and also did the Dwarf Cannon quest to make it easier to do Slayer and Range. I was working on Thieving and Agility so i could do the quests needed to be able to use the Bone Daggers spec atk. And i have a Bone Dagger (**) which is great for for poison and with the spec atk and me having the multi cannon it would make getting to lvl ** fairly easy.***Now i cant do that and your system robbed me. Google Play told me to contact you directly and this is how i was told to do it.***So either give me my * months or give me a refund.***I dont make a whole lot of money so this is making it very hard to trust your system.

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Jagex Ltd.

Customer service issue
Reported by GetHuman3108811
Jun 18th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 442 others
0 customers following this

Timeline

GetHuman3108811 started working on this issue
Jun 18th, 2019 7:10pm
GetHuman3108811 indicated the issue is not fixed yet.
Jun 22nd, 2019 7:51pm

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