The fps of the game suddenly dropped to around two fps out of nowhere, and since then i...

GetHuman-seahsong's customer service issue with Jagex Ltd. from February 2019

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The issue in GetHuman-seahsong's own words
The fps of the game suddenly dropped to around two fps out of nowhere, and since then i have been facing this issue of the application being choppy and all, have tried several methods such as uninstalling and stopping some applications which i do not use for my computer but am still unable to solve the problem . Am really wanting to play runescape like how i used to on computer , hope you guys would help and hope to see your reply!
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Jagex Ltd.

Customer service issue
Reported by GetHuman-seahsong
Feb 15th, 2019 - 8 mons ago
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GetHuman-seahsong started working on this issue
Feb 15th 1:16pm
GetHuman-seahsong indicated the issue is not fixed yet.
Feb 15th 1:21pm