I made a old school runescape account when i graduated in may & i played for a couple d...

GetHuman-juliusjv's customer service issue with Jagex Ltd. from November 2018

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I made a old school runescape account when i graduated in may & i played for a couple days then stopped until about a week because it came out on mobile & so I paid for membership & started doing quest & slowly leveling my stats. I also played on my laptop which is touch screen the brand is ASUS & while i was training range with red chins at ape atoll, i disconnected & tried logging into my account & it said it was disabled. I checked the ban & its because “macro”. I assume this reason is because i would frequently tap back on forth on my laptop screen to get the skeletons to be spread out for max xp. Since i am unable to log into my account, my membership is currently being wasted. Please resolve this issue asap.
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Jagex Ltd.

Customer service issue
Reported by GetHuman-juliusjv
Nov 14th, 2018 - a yr ago
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GetHuman-juliusjv started working on this issue
Nov 14th, 2018 4:54am
GetHuman-juliusjv indicated the issue is not fixed yet.
Nov 17th, 2018 10:50am