I started playing Old School Runescape again about a year ago and I put an Authenticato...

GetHuman1547820's customer service issue with Jagex Ltd. from November 2018

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The issue in GetHuman1547820's own words
I started playing Old School Runescape again about a year ago and I put an Authenticator on my account. Recently I had to move and I was without internet for a while. My email was inactive for a while and was deleted. I also changed phones and no longer have the authenticator app. I’ve been trying to change emails since mine was deleted, so I can disable my authenticator, but my appeal keeps being denied and I’m not sure why. I’ve provides all the requirements information, I’m not sure how else I can prove the account is mine.
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Jagex Ltd.

Customer service issue
Reported by GetHuman1547820
Nov 12th, 2018 - a yr ago
I have an issue with Jagex Ltd. too
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GetHuman1547820 started working on this issue
Nov 12th, 2018 9:56pm