Hi guys! Yesterday a sended a message to you because i lost an item "amulet of fury" an...

GetHuman-gelranza's customer service issue with Jagex Ltd. from July 2018

3 views
 | 
43 similar
 | 
0 following
Help with my Jagex Ltd. issue
First: share to improve GetHuman-gelranza's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gelranza's next move: go to the Jagex Ltd. help center.
Jagex Ltd. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gelranza will want to follow the link below to head to their help center. We will check on GetHuman-gelranza later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-gelranza may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-gelranza's own words
Hi guys! Yesterday a sended a message to you because i lost an item "amulet of fury" and i dont know what happened to it: i was training in nmz, when i get killed my acc logged out (i was afk). then as i said i reported it to you because i dont know if it was a bug or i get hacked, it was better to let you know, i dont wanted my acc to be in danger. Well, this morning when i try to log in i see this "you acc has been disabled", i see the reason on my acc status to see the rule breaking and it says "real world trader", i'd like to know why am i a real world trader? I didn't do any item or coin valuable or danger trade, so i really can't understand why i get banned* i always played accord the rules. Please if you could check if someone else logged in with my acc (X Dong mind X) and did that thing, i'd be happy if you guys can help me to get my acc back, because i can't even appeal. Have a good day!
GetHuman-gelranza did not yet indicate what Jagex Ltd. should do to make this right.
I have an issue with Jagex Ltd. too
How GetHuman-gelranza fixed the problem
We are waiting for GetHuman-gelranza to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Jagex Ltd.'s attention and get better help faster. Tap below to get started.
Having Jagex Ltd. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gelranza fixes it.
This email address isn't valid

Jagex Ltd.

Customer service issue
Reported by GetHuman-gelranza
Jul 30th, 2018 - 9 mons ago
I have an issue with Jagex Ltd. too
Not resolved
Seen by 3 customers so far
Similar issue to 43 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-gelranza started working on this issue
Jul 30th, 2018 8:46pm