Hi guys! Yesterday a sended a message to you because i lost an item "amulet of fury" an...

GetHuman-gelranza's customer service issue with Jagex Ltd. from July 2018

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The issue in GetHuman-gelranza's own words
Hi guys! Yesterday a sended a message to you because i lost an item "amulet of fury" and i dont know what happened to it: i was training in nmz, when i get killed my acc logged out (i was afk). then as i said i reported it to you because i dont know if it was a bug or i get hacked, it was better to let you know, i dont wanted my acc to be in danger. Well, this morning when i try to log in i see this "you acc has been disabled", i see the reason on my acc status to see the rule breaking and it says "real world trader", i'd like to know why am i a real world trader? I didn't do any item or coin valuable or danger trade, so i really can't understand why i get banned* i always played accord the rules. Please if you could check if someone else logged in with my acc (X Dong mind X) and did that thing, i'd be happy if you guys can help me to get my acc back, because i can't even appeal. Have a good day!
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Jagex Ltd.

Customer service issue
Reported by GetHuman-gelranza
Jul 30th, 2018 - 9 mons ago
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Jul 30th, 2018 8:46pm