I have a duffle and the zipper broke. I want a replacement duffle. This should not have...

GetHuman1714854's customer service issue with Jack Spade from December 2018

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The issue in GetHuman1714854's own words
Trying to close the zipper ... I have a duffle and the zipper broke. I want a replacement duffle. This should not have failed. Please call me at **********.
This should be a high quality product and this has failed.
Send new replacement bag
I give these gifts every year. So disappointed and expect you guys to send a replacement. This was not inexpensive
What else should I do? I’ve spent ** minutes answering all these questions.
I have an issue with Jack Spade too
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Jack Spade

Duffle
Customer service issue
Reported by GetHuman1714854
Dec 8th, 2018 - 5 mons ago
I have an issue with Jack Spade too
Not resolved
Seen by 5 customers so far
Similar issue to 2 others
0 customers following this
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Timeline
GetHuman1714854 started working on this issue
Dec 8th, 2018 2:08am