I am a card holder and cant check my balance on my jpay card

GetHuman5618589's customer service issue with JPay from January 2021

Help with my JPay issue
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The issue in GetHuman5618589's own words
The problem: I am a card holder and cant check my balance on my jpay card

GetHuman5618589 did not yet indicate what JPay should do to make this right.

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What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
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JPay

Customer service issue
Reported by GetHuman5618589
Jan 5th, 2021 - 4 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 1380 others
0 customers following this

Timeline

GetHuman5618589 started working on this issue
Jan 5th 5:38am
GetHuman5618589 indicated the issue is not fixed yet.
Jan 11th 11:09pm
GetHuman5618589 indicated the issue is not fixed yet.
Jan 11th 11:12pm