I was trying to access my JPay account yesterday morning and didn't realize my caps loc...

GetHuman4736100's Account Access issue with JPay from April 2020

Help with my JPay issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4736100's own words
I was trying to access my JPay account yesterday morning and didn't realize my caps lock button was on and then I got blocked after trying to get on several times. I would like to have my account unblocked as my brother will be worried when he doesn't hear from me this morning. Thank you

GetHuman4736100 did not yet indicate what JPay should do to make this right.

How GetHuman4736100 fixed the problem
Thanks to the customer that gave the tip to click forgot password. That worked just fine and don't know why I didn't think of it. Back in business and got an e-mail off to my brother and set his mind to rest. Thanks again
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common JPay customer problems.
What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
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JPay

Account Access issue
Reported by GetHuman4736100
Apr 29th, 2020 - 6 months ago
Fixed
GetHuman4736100 shared how to fix
Seen by 7 customers so far
Similar issue to 2438 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman4736100 started working on this issue
Apr 29th 11:13am
GetHuman4736100 indicated the issue is not fixed yet.
Apr 29th 5:13pm
GetHuman4736100 indicated the issue is not fixed yet.
Apr 29th 5:15pm
GetHuman4736100 indicated the issue is not fixed yet.
Apr 29th 5:16pm
GetHuman4736100 confirmed the issue is fixed. Hooray!
Apr 29th 5:37pm

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