Each time I've contacted JPay Customer Service, I've received different*contradictory information and instructions. -- I'm trying to replace my aunt's tablet. Detail: She first had trouble with it - VERY short battery life, I think - and sent in a trouble "ticket" to see what could be done. She sent more than one (*, at least, I think) trying to get help. Currently, her tablet is unusable - screen problems, included. *When trying to learn how to order one for her, one rep said she had no idea how. More than one said the current tablet must be "disabled" first, then we can order one for her so she won't have to. (Our aunt is elderly, has vision issues, and cannot (?) enlarge the screen on the Kiosk in order to be able to read it. Also health issues make it difficult to add to her requirements to get this done.) The last rep said the unusable tablet "is not and cannot be disabled, and a ticket must be sent in, ... and *the tablet will be requested, sent in, checked out and fixed, replaced or THEN we can order a new one for her.*" (Paraphrasing the part in brackets.) How many "tickets" must be sent in? Who is right on how to do this? If I fund her account for HER to try to order it, is it true that she won't be able to because she still has to get them to retrieve the tablet and "see" if it's repairable, etc?*By the way, my aunt has been told that the current tablet IS now disabled, but more than one rep said if it was, I'd be able to see the price, etc., on JPay.com when logged into my account. Again, the last rep said "they are all wrong. It's not disabled."
GetHuman-lmtortoi did not yet indicate what JPay should do to make this right.