Someone was using my phone and somehow managed to lock me out of my Jpay account and I...

GetHuman3363933's Account Access issue with JPay from August 2019

Help with my JPay issue
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Before contacting them, items GetHuman3363933 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3363933's own words
Someone was using my phone and somehow managed to lock me out of my Jpay account and I can't remember the email address to log in because I no longer have access to that email address.. My name is Ashley Cardwell, dob-**********.. The original account was set up with phone number ***-***-****, the offender the account is connected with is Jared Andrew Cardwell, dob-********** or **** inmate number *******... I have called customer service and the automated system keeps sending me in circles. I have had to set up a new temporary account until I can regain access to the original, causing me to lose all access to the stamps I've already purchased. My new phone number is ***-***-**** and my new updated email address is *****@***.com... Please help me with the correct log in username and password.

GetHuman3363933 did not yet indicate what JPay should do to make this right.

How GetHuman3363933 fixed the problem

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What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
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JPay

Account Access issue
Reported by GetHuman3363933
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1186 others
0 customers following this

Timeline

GetHuman3363933 started working on this issue
Aug 3rd, 2019 8:14pm
GetHuman3363933 indicated the issue is not fixed yet.
Aug 4th, 2019 9:53pm

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