Someone was using my phone and somehow managed to lock me out of my Jpay account and I...

GetHuman3363933's Account Access issue with JPay from August 2019

Help with my JPay issue
First: share to improve GetHuman3363933's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3363933 may need:
Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3363933's own words
Someone was using my phone and somehow managed to lock me out of my Jpay account and I can't remember the email address to log in because I no longer have access to that email address.. My name is Ashley Cardwell, dob-**********.. The original account was set up with phone number ***-***-****, the offender the account is connected with is Jared Andrew Cardwell, dob-********** or **** inmate number *******... I have called customer service and the automated system keeps sending me in circles. I have had to set up a new temporary account until I can regain access to the original, causing me to lose all access to the stamps I've already purchased. My new phone number is ***-***-**** and my new updated email address is *****@***.com... Please help me with the correct log in username and password.

GetHuman3363933 did not yet indicate what JPay should do to make this right.

How GetHuman3363933 fixed the problem

We are waiting for GetHuman3363933 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common JPay customer problems.
What Do I Do If My Payment Was Declined on Jpay?What Do I Do If I'm Having Problems with My Jpay App?How Do I Recover My Account Access to Jpay?
Do you have a customer issue as well?
We can help you get JPay's attention and get better help faster. Tap below to get started.
Having JPay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Access issue
Reported by GetHuman3363933
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1186 others
0 customers following this


GetHuman3363933 started working on this issue
Aug 3rd, 2019 8:14pm
GetHuman3363933 indicated the issue is not fixed yet.
Aug 4th, 2019 9:53pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers