Stewart, Jessica - Jessica ******@***.com**Tue ********* *:** PM*To:******@***.com...

GetHuman2471239's customer service issue with JELD-WEN, Inc. from March 2019

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Stewart, Jessica - Jessica ******@***.com**Tue ********* *:** PM*To:******@***.com ******@***.com**Cc:*Laura McNamara ******@***.com** * attachments (* MB)*DOC******-**************.pdf***This is in reference to P.O ******** for Laura McNamara which I submitted a claim for this morning . Please contact this customer as soon as possible. **Thank you *Jessica Stewart *Lowe's Home Improvement****-***-*************************************************From: Laura McNamara ******@***.com**Sent: Tuesday, March **, **** *:** PM*To: Stewart, Jessica - Jessica*Subject: *EXTERNAL* Laura McNamara Project Number ********** Sales Contract * ******** **EXTERNAL SENDER***I have attached a written request with pictures of issues with the Jeld-Wen Slider window I purchased from Lowe's that has an issue with the lower latch that is out of alignment and will not latch.**Laura McNamara *Audio Video * ***** **nd St. Suite ** *Lubbock, Texas *******ph* ***-***-*****fax* ***-***-**********@***.com**March **, **** **Lowe’s Home Improvement ***** W Loop ****Lubbock, Texas *******Re: Lowe’s PO* ********* Contract * ******** Dated: *-**-***** Project Number: ********** Laura McNamara * **** **st St. * Lubbock, Texas *******Dear Sirs:**As per my Contract * *******, item *** Lowe’s Warranty for Installation Services * Limitations of Liability, I am providing you written notice of a manufacturing defect on the Jeld-Wen Slider window that I purchased on *******. “**. Manufacturer Warranty for Goods. Customer is entitled to any warranty provided by a manufacturer of the Goods sold under this Contract. The Installer will provide Customer with any manufacturer consumer warranty information accompanying the Goods, and Customer may also obtain such information by contacting Lowe’s. Lowe’s does not warrant the Goods and expressly disclaims all warranties, express or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose.” Item *** states Customer must give Lowe’s written notice within the Warranty Period of any warranty claim relating to Installation Services. Customer agrees that its sole and exclusive remedy against Lowe’s for a warranty claim is reinstallation in a good & workmanlike manner, including the repair or replacement of any Goods if and to the extent reasonably necessary to correct the defective installation services.”**The Jeld-Wen Slider window was installed at my home address stated above on March *, ****. After Installation it was discovered that the bottom latch on the window is not lined up with the latch on the other window, therefore preventing the latch from closing and securing the window shut. Also, upon delivery a chip on the top of the outside window was discovered.*I paid for this window unit in full prior to the window being ordered on *********. I have also attached pictures of the latch with marks made by the installers showing placement is out of alignment.**All I want is to get the window I ordered and paid for so I can resume renovations on my home.**Sincerely,*Laura McNamara

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Customer service issue
Reported by GetHuman2471239
Mar 13th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 13 others
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GetHuman2471239 started working on this issue
Mar 13th, 2019 3:05pm